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Custom Colour Set
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67 740 Verified Client Reviews |
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These people know what they're talking about!!I had bought a boxed color by a well known name from a well known store. What I didn't know was this brown color I liked so much had red in the formula! I have known all along that I cannot have any red in my color. My hair sucks it up and I get .... "fire roots"?, if that's the right term. I went online searching for an answer to how I get out of this mess. I didn't want to go to a salon, not knowing what they would charge, but knowing it wouldn't be cheap. That's when I found eSalon. The girl I spoke with spent time with me explaining exactly what happened and how it could be fixed. The color kit I got didn't cost extra. It was exactly what I pay now. There were no consulting fees or charges for the time on the phone, and we did spend time. She wanted to be sure I felt confident in doing the color and I could call any time. This company needs to be very successful so it is around a long, LONG time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kimberly! Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. Feel free to reach out at any time, we're always happy to help! |
Great color application. Not a bad odor. Easy applicationGreat except need better gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mary! We truly appreciate your feedback. Upon reviewing your profile, we see that you've submitted a request for an adjustment and one of our Color Experts has started working on a new color for you! We're excited for you to try your new color. Please let us know if there is anything else we can do to help! |
Fades quicklyAfter one wash, the bottoms of my hair has already begun to fade- however very easy to apply and does not damage hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLeah W. - Thank you for your feedback! We’re so sorry to hear that your colour result did not meet your expectations. We will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please keep your eye out for an email from us for your next steps! |
love my color!!!i absolutely love my color. this is the only hair color that i have found to actually cover gray hair. thanks so much!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Tosha! Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, gray coverage and your smooth results! We appreciate you sharing, and Happy Coloring! |
It's great!There are times when I don't have time to jump in the shower and wash my hair, and this does the trick. It leaves my hair soft and clean, just as if it were washed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Jacque, thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and smooth results! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Looking younger again!OMG, i am so very happy with my hair and the color I chose. I admit I was a bit concerned beforehand thinking my hair would turn out reddish or orangey- but it looks so natural. I am just peachy pleased- I cannot express how pleased I am! Thank you, thank you, thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Cyndi, thanks for the wonderful review! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and we are excited to continue working with you! |
No Different outcome than the one I was usingI will stick with what I was using. Easier (only 10 minutes) and color is identical. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Perfect Hair ColourThe first colour I ordered was too light. I took a photo of my hair and regrowth and then asked for a better match. The colorest got it 100% spot on I love it. Matched better than my regular hairdresser. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We look forward to blending your next color soon! |
MisleadingI tried this colour out and it didn’t seem to cover at all. I have tried contacting them and all I seem to be told is the department I need to speak too is unavailable and someone will get back to me by email. This was months ago now so I have cancelled my subscription and will not reorder. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChloe P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
two different shadesI received what turns out to be 2 different shades 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - We apologize for any confusion with what was received in your color kit. Please keep your eye out for an email from us for your next steps! |