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Custom Colour Set
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67 740 Verified Client Reviews |
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Color came out great.Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaina - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Custom colorLove this product. Color is rich, bright, so soft and leaves your hair shining. If ever 11.00 again, I am definitely purchasing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Quality of productThe last couple of times I have used my color I noticed it was different, not a light brown but more orange. I also noticed that I have a lot of grays that didn't color and around my face I'm lucky if I get 2 weeks. My main concern is how orange my hair looks, I used a color balance blue shampoo to help with orangeness, but it didn't help much. I've been a member since 2012 and never had any issues until now. I need to get a color closer to my hair color. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Unhappy with productDid not cover roots or add additional coverage to rest of hair..First time this in 5 years this has happened.Please replace.Guessing it must have been error at manufacturers plant. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not pleasedWas not pleased at all. Was given a credit and they keep deleting it 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good cover over gray.Great color, good lights and shine. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAgnes - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
AmazingLove the product, easy color instructions and I love the results. Beautiful color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMari - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Great color!I am really happy with my color and the slight changes that I have requested a few times just to make it feel fresh. The gray coverage I need on my crown is solid and I feel younger because of it. Thanks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Colors are great, except it makes my scalp itch.I love the color but the only thing I don't like is that it makes my scalp itch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulieta - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not like!The change to the new color set was very disappointing. It said to leave in for 30 minutes and my hair came out in different shades. The center of my hair didn’t match the outside. Also, much of my hair broke off and fell out! I do not like it at all. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |