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Custom Colour Set
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67 740 Verified Client Reviews |
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Not grey coveredAnd it’s not my color , well not the color I asked for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GREAT & EASY COLORINGHair is soft and great to touch, easy to apply..No longer have hair color done in salon...now in my bathroom any time I want! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharna - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
True to my colorLove it and only 15 minutes on 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your customized color! We look forward to the next opportunity to delight you! |
Still no gray coverageThis was my second try with eSalon and I still can’t get gray coverage. I followed directions, really focused on the hairline and timed it. Gray still showing. I’m going to cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Keeps trying to charge meIt says my ordering has been turned off yet every month they try and charge my card different amounts. What do you have to do. After the color was very wrong twice and contacted customer service they are still charging me card that doesn’t go through but enough is enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is ok! I guess I’m not explaining myself correctly!I had the color adjusted and it still isn’t what I’m wanting. I guess I’m not explaining myself clear enough! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorWanted red hair. I just dyed my hair brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This company used to be amazing, now has gone downhillI have asked for a light colour as my original colour is white. I kept getting a base of dark brown, whilst I was hoping to gradually go lighter and lighter. Phoned and talked to a colourist who promised to swap the base to a Light Brown and still got exactly the same colour that comes nearly black. I had to cancel my subscription. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Veronica! We are sorry to hear that your hair color is not what you have expected. Please check your email, we've contacted you to help you further. |
Wrong colour from what I asked forI asked for a specific hair colour (9.0 Light Blonde) but was given a hair colour that was much, much darker, and not at all what I had asked for. I wish there was an option to skip the human colour adjuster element and just order a colour without someone meddling with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your personal colorist has just contacted you to help you further. |
Dark Beige blond turned out to be BRIGHT ORANGE!The instructions were easy to follow, and the packaging was very nice. The end result was the worst home dye job I’ve ever had. I followed the instructions to the letter and my “dark beige blonde” turned out bright orange. I’ve tried every trick to lessen the orange, and it’s not as bright but still very orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula to better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks so much for reaching out! |