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Custom Colour Set
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67 740 Verified Client Reviews |
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Gorgeous colour. Doesn't last.The colour on the ends was beautiful. The root colour wasn't quite right. The major problem I had was it washed out after the 3rd wash even despite using the tint rinse stuff that I bought as an extra and followed all the instructions. The box dyes I've used in the past for much cheaper wash out at the same rate. Granted the colour selection in more limited but much more justified for the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amy! We are so sorry to hear that your color didn't last. Please check your emails, one of our colorist will contact you to help you further. |
Great ShineThe color is just like I requested and the shine is better than I could have hoped. I especially like the fact that there is no peroxide in the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Custom colour is perfect!I love this kit! The colourist listens when i have questions and the results are consistently great; my hair is soft and touchable. I trialed other online products and this is, in my opinion, the best option. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love esalon!My color was beautiful!!! If you follow the directions (leave on a little longer for stubborn grays) and don’t try anything crazy, your hair will be beautiful! I am absolutely thrilled with this purchase! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristi - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. We love being able to help our clients achieve beautiful, salon-quality results at home. We are excited to continue working with you! |
Color washed out in a weekBoth times I have used this color my greys around my face started to show in less than a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
PerfectI love this hair product the coverage is lovely My hair is so glossy I recommend this product 100% 10 of 10 people found this review helpful. Did you? |
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easy to use!very easy to use 10 of 10 people found this review helpful. Did you? |
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Pleasantly surprisedExceeded my expectations. Directions alleviated my fear as a first time user. Color is natural looking, and after using the product, my hair is undamaged and soft. Good experience overall. 13 of 15 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
PerfectColour is amazing .no horrible smell. Hair feels really healthy 0 of 1 people found this review helpful. Did you? |
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I did't sign up for recurring orders but they put me on a plan.And the "contact us" link on the Support page doesn't work. Be careful--I ordered one set of color to try it out, and to my surprise, a second set was delivered a few weeks later. When I logged on to my account, I saw that I was signed up for a plan to have color delivered every 3 weeks. I didn't sign up for a plan. I followed the links to cancel the plan--which was tricky because I had to click on "cancel my plan" several times, and each time it would have been easy to accidentally click on "keep my plan". Now I have to return the color, and hope that they refund the $26.00. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare - We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |