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Custom Colour Set
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67 649 Verified Client Reviews |
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Misleading advertisingI wanted to try this service thinking any color could be custom made. I was indecisive and had to talk two different colorists and I was told if there is bleach or toning involved I still have to go to a salon. I didn’t even open the package I received and very disappointed. Canceling my account. It could be more transparent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsN.Y. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AmazingDefinitely love my color! Very impressed on how long it has covered my stubborn grays. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsYeraldina - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Fab colorReceived my hair colour a couple of days ago dyed my hair this morning i absolutely love it i have a lot hair & it covered it all the colour came out darker than i expected but i love it it has red tones so adds warmth the conditioner has left my hair is silky & soft. 0 of 0 people found this review helpful. Did you? |
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This is awesome!!!This was so easy, did not break the bank, color was made for me and my hair is so soft. Thanks Heather😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
I love the colorI love the color But it still is not adhering to the grays in my hair! Please help 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI enjoy the color just need a lighter Blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStarla - Thank you for sharing your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
Not as good as beforeDid not cover my greys this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Really wanted to love itI have been dying my hair at home for 15 years so I know what I’m doing, my hair is also very short so it’s not hard to ensure complete coverage and VERY hard to miss spots. Yet somehow I have patches of missed color. It’s very confusing and disappointing as I was really hoping to love this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Abi - We never like to hear that our customers are unhappy with their results which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Love the gray coverageI loved the gray coverage However my hair is not blue black n infact u can’t even tell I col callo it. So diss appointed w the color! But everything else was perfection 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Your own luckI get the whole idea is to make a “personalized” color, but I find very frustrating to not have any idea of what I’m going to get. When I got in contact, they’re helpless, told me to try it on. Not for me 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Caroline - We take our clients' feedback to heart and we're so sorry to hear about your experience. Unfortunately, with over 160,000 custom color options, we’re unable to show you exactly what your eSalon hair color will look like. However, our colorists are more than happy to discuss your color with you, walk you through the process, and go over any questions or concerns you may have in detail. Feel free to reach out at your earliest convenience and our colorist will be happy to further assist you. |