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Custom Colour Set
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67 649 Verified Client Reviews |
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More of a dark brown than blackI can notice the color difference although I will say it is more of a dark brown than black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hair came outI keep on telling all to cancelled all orders but all not hearing me cancellation asap 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We’re truly sorry to hear that you have had hair loss since using our hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
disappointmentI was disappointed in the product. Also, I was not aware that I signed up to receive an automatic second order. When I got the email that my account had been charged and you were sending another order, I tried calling multiple times but the call always FAILED. I stopped my plan, but I do not want the current that is coming. How am I supposed to get hold of anyone????? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
UnsatisfiedI still have grey and it seems no better than what I buy in the store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Amazing vibrant colour!Firstly the packaging, first class. Everything personalised, made me feel special. Easy instructions, everything you need supplied. The colour is intense but perfect. Well done, repeat order coming up. 14 of 14 people found this review helpful. Did you? |
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Easy to ApplyEasy to use, step by step guides . Lots of useful tips 13 of 13 people found this review helpful. Did you? |
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Great product!Color was perfect, hair feels and looks great! 10 of 11 people found this review helpful. Did you? |
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Fabulous & So Easy!!I was a little skeptical at first, seemed so dark when I applied it, but I couldn't believe that i only did the roots on my front hair line and a little on top just like the directions said, and Wow!! It was the Exact color of my hair!!!! So easy, I'm so happy, and I have finally found my own fave hairstylist!!! Thank you!!! 9 of 10 people found this review helpful. Did you? |
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So happy, great colourI’m so happy with my esalon colour, I couldn’t believe the quality. Just like my hairdresser colour. Easy to apply with great instructions and lovely messages! The packaging is brilliant too. 7 of 8 people found this review helpful. Did you? |
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Not long lasting at all.I applied only two days ago and I can see my grey roots already.it’s not long lasting at all. But quality is really good it did not scratch my scalp at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anita! We are sorry to hear that your coverage wasn't as expected. Please check your emails, we have emailed you to help you further. |