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Custom Colour Set
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67 658 Verified Client Reviews |
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Hair ColorIt last longer than hair color I've bought at Walmart but still can't get it to be at true light brown. It always starts out darker and then fades to a color I like after a couple of weeks. 0 of 0 people found this review helpful. Did you? |
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Custom shade is perfectI spent a few months requesting changes to my hair colour shade, which eSalon kindly made each time until I got the exact shade I wanted. It's perfect now and I love it. Can't recommend it strongly enough! 0 of 0 people found this review helpful. Did you? |
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Perfect ColorThe correct shade of red for me is not easy to obtain. The process that you are walked thru online made for an excellent result. The color also seems to have lasted longer than the box from the store. 0 of 0 people found this review helpful. Did you? |
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Hair colorThis time the color coverage was better...... Darker red than I thought, but I like it... Guessing going from a blonde for years to a redhead will take some adjustments..... 0 of 0 people found this review helpful. Did you? |
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Great colorThis color was exactly as I expected it to be, despite the fact that I was unsuccessful in uploading a picture of my current hair color. 0 of 0 people found this review helpful. Did you? |
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Brown color, requested blondeThis was the second attempt I made at ordering a blonde color to touch up my roots. I was again sent a brown color that made my roots darker than what I wanted. I'm a Scandinavian blonde so maybe I didn't make that clear and described my color as dark blonde or something. Regardless, after the 2nd time of trying the color, I had to go back to a professional salon and spend several hundred dollars to get it fixed. I like the idea of esalon, it's a great concept and I liked the customer service and no other complaints, they just don't have my blonde color. 119 of 125 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna - Thank you for your review. We're sorry that both of your color formulations came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your color results. |
Color faded in a weekOver all I was very disappointed. Thecolor was great however within a week it was already starting to fade and by the end of week two I couldnt wait to pick up a box of color at the store & redo it. It had completely wased out & didn't look like I had even colored my hair. Before you ask I followed directions exactly & let color on the recommended time. 39 of 41 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We're sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The color did not look evenColor was not even, what can we do to correct the problem without making my hair dry out with coloring it again? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKrystel - We're sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
ColourI usually love my products from here but on this occasion was unable to use as it has to much bleach for my hair as I have Yuko straightening. Normally I was give 10/10, sadly not this time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRosemary - We're sorry to hear that you were unable to use your most recent hair color order. We have reviewed your account and see that your colorist adjusted the volume of your developer to help achieve the lighter shade you requested. However, since you were unhappy with the formulation, your colorist will be reaching out to you shortly to discuss how we can better suit your needs. |
Initially I was happyWhen I first tried the product I was happy. It came in a cute little box with gloves and everything you need to dye your hair. Then the next month came and I got the same product in the cute little box but for almost $30. $30 is more than I want to spend for hair dye. It's not a great deal anymore. I spend less for the same at my local Sally's Beauty store. 0 of 0 people found this review helpful. Did you? |