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Custom Colour Set
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67 649 Verified Client Reviews |
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Color options not for Red HeadsHad gone over with the colorist helper what color I desired and sent in a picture, but the color I received was too light so they recommended a different type of red and sent for the second time but it was way off. FYI, seems like Madison Reed has better color options for red heads. This company could not offer me what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
New colorOrdered new color, unhappy with results. My hair color has too much red, more red than brown. How can this red be eliminated? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I wanted medium blind I got strawberry blonde with grey,green streaks.My hair is now 3 colors, Grey turned blonde, dark roots are strawberry blonde and the middle lengths are grayish green. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Slow deliveryI have not used this new set since it took almost 2 weeks to arrive. The last application did not cover well and was unbearable after 2 weeks. I had to purchase another product. Will try this next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re sorry that you were unhappy with the results of your precious order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order. We look forward to hearing your feedback on this new formulation soon. |
Gray backMy gray around my hair line was showing in less than a week time. I had to dye again before the next shipment!😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTawana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very nice colourThe colour was a bit darker than I wanted but it did change in a a few days to a bit lighter , it has held its colour and felt a much better dye than a shop bought one , 0 of 0 people found this review helpful. Did you? |
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Darker than expectedI only left this on for 10 minutes and my hair is not dark blond, it’s dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I really love this colorI like that it's so close to my natural color but it's bright shiny and the colors blend so nicely together. I need to leave it in a little longer so that the gray is covered better. I have noticed on the sides you can already see the gray coming through but no worries love it. I'll just adjust it if necessary for better gray coverage. 3 of 3 people found this review helpful. Did you? |
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Best most natural color I have ever had!I have always used Loreal #10, then #9.5 then 9 and finally 8.5 trying to find my most natural blonde but it was always too white or too brassy. My colorist mixed exactly what was my perfect shade. I am 61 and was a natural blonde but this covers my gray and doesn't look like I color my hair. Thank you! 5 of 6 people found this review helpful. Did you? |
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FantasticOrdered my custom colour and the result was really good everyone complimented on my hair have placed my 2nd order definitely recommend! 4 of 5 people found this review helpful. Did you? |