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Custom Colour Set
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67 658 Verified Client Reviews |
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Not the best for grey coverageDoesn't last very long and has a reddish hue. Price is okay and it's convenient . 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We are glad that our color is convenient for you and we're sorry that you had been unhappy with your results. We see that you reached out to your colorist with your concerns, who then reformulated your color for better results. We value every client, and are committed to delivering the perfect color and coverage for you! |
Not exactly what I wantedWas looking to brighten up my hair so that it wasn't so blatantly dyed. But...it looks the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Seems to dry it out and fade too fastMy ends have felt drier since using this product, and I notice the overall color fades too fast...even though I only wash every 3 days and use color safe products. It is nice having it home delivered though! And the customer service is great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that your hair color has faded faster than you've expected and also left your hair feeling drier. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
ColorI gave only 2 star because the colour came out with 3 different colours of red. I went to my hair styles to correct. My hair is more brown not red or Cooper. I do not like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristie - We're truly sorry that your initial color application did not provide the experience you expected. Upon reviewing your profile, we see you shared detailed feedback with us and our colorists adjusted your formula into a color you now love. We're excited you found your perfect look! |
Didn't quite get the grayI like the color that was sent to me, but the whole point of coloring my hair was to cover the gray right at the front top of my hair, it covered some, but not all and I can still see it. I made sure to ask for color for hair that doesn't take color well, but it still didn't take. Not sure if I want to touch up. It says it will be sending me touch up for my ends, but it's my roots that have gray... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- Thank you for sharing your feedback with us. We apologize your color did not provide the best gray coverage. We have reviewed your account and see that a representative of our Color + Care Team has reached out to you regarding this matter. We have added a free order credit to your account so that we can provide you with a color to better suit your needs. Again, we are sorry that your gray coverage was not 100% satisfactory. |
Hair colorGood color but not as good as other times at gray coverage. 0 of 0 people found this review helpful. Did you? |
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Loved the color and how it made my hair feelThe color is lovely and very close to my natural color. Love the shine too!! My only complaint is it fades after 2 -3 weeks even washing with color safe shampoo. my very few greys are slowly becoming visible again NOT at the root, but the actual strand of hair. The color lightens after 2-3 weeks. Wish it had better staying power. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ellen - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great color, not on grayI love the color, it doesn't cover gray well. It washes out in a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were unhappy with the gray coverage results after adjustments were made based on your feedback. We have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not what it used to beWashes out now, and the color is inconsistent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - We apologize that your results were not lasting as long as you expected. We see that you've reached out to your colorist and we have made adjustments to your custom formula. We look forward to seeing your results! |
I liked my previous color better :(I waited to try this color until 2 days ago, because I have been busy, but also because I was a little nervous! It is darker, but it also has a reddish tint to it. I have had a couple of people refer to me as a "redhead," which I do not like. I do not like this color very much, and would much rather have my previous color to re-color my hair. Probably as soon as possible. I REALLY don't like red in my hair. :( I am fairly certain I have mentioned this before, and asked for no red please! Thank you. Best, Kelly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We apologize that your results came out differently than you expected. Upon reviewing your account, we see that you reached out to your colorist, who was then able to send you an adjusted color based on your comments. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |