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Custom Colour Set
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67 649 Verified Client Reviews |
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Love the color!Colorist Mindy P. listened to my request and created a great blend for me. I am very happy with the result. 6 of 7 people found this review helpful. Did you? |
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Love my colorist!I wish I could dye my hair once a week!!! This system m Not only is the perfect color but my hair is sooo shiny and the texture is even so much better!!! Using for more than 2 years and won’t ever go back to the salon for hair dye!!! 3 of 4 people found this review helpful. Did you? |
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Perfect MatchThe coloring pkg was a perfect match to my original order. 4 of 6 people found this review helpful. Did you? |
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Haven’t receivedI cannot rate this, as I’ve yet to receive it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Maryann - We’re truly sorry that your order has not arrived. Upon reviewing your tracking information, it looks like the order has been marked as delivered. We have reached out to you via email to see what we can do about remedying this situation. We look forward to your response. |
PERFECT COLOR MATCHColor was perfect. I did not use all the product and plan to only process half the product on next treatment. It looks super dark when applying, which scared me, but the color is perfect and lasted 3 weeks. 0 of 0 people found this review helpful. Did you? |
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Not enoughMy hair turned out horrible! If you have long hair and it's thick, not for you! My order barely covered my roots and maybe 5 inches of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GrayI'm sorry to say that the color is not depositing on my hair. if it does it is just a light brown so my roots are light brown or still gray. There are also light brown bloches all over my hair. I know you have worked very hard to try to get things right but I don't think your product is going to work for me. Thank you for your hard work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Cheryl - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email for further feedback and to provide information regarding your eSalon account. Thank you for giving us a try! |
Waste of time and moneyNot only did it turn my roots orange (not the color I chose) and the rest a dark almost black, my greys aren’t covered and the 100% guarantee? Bogus! It says you can return the “unopened” box. 😐 Ladies, check the rating on Better Business Bureau BEFORE you buy it…I didn’t 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Happiness Guarantee is valid until 30 days after purchase. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
not worth itterrible hair dye wrong color and didn't cover ANY GREY 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Susan - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Arrived damaged…andNo complaints about esalon…love you! My box arrived with the Tint leaking. A little messy, but I could deal. But the applicator (developer) bottle had no tip on it…which I didn’t realize till I shook it together with the color! My bathroom looked like the scene from “Psycho”. I had to go buy a new toilet seat and my shower curtain is ruined. A Big Mess! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lynn - We're truly sorry that your developer arrived damaged and your Tint Rinse leaked. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We truly appreciate your feedback and the opportunity for us to make it right! |