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Custom Colour Set
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67 669 Verified Client Reviews |
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Love itJust wish my gray would stay away longer 0 of 0 people found this review helpful. Did you? |
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Dye jobI love the color, its always consistent. I do not like trying to wash my hair after application. I usually end up washing it 3 times and it still has spots that feel crunchy. I don't know what causes this but I am considering not using anymore because I am so irritated with this issue. 0 of 0 people found this review helpful. Did you? |
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love itMy hair color doesn't look like it came from a bottle 0 of 0 people found this review helpful. Did you? |
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Made for youWould like more multi dimensional tones 0 of 0 people found this review helpful. Did you? |
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Red fades too fast.I have been using red color for one year and I like it but it seems to fade faster than I like too. 0 of 0 people found this review helpful. Did you? |
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AwesomeLove my color and it covers the gray. The only thing I said was to provide more cleansing cloths in the kit to take color off the skin. 0 of 0 people found this review helpful. Did you? |
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Color AdjustmentNot to sure since color adjusted whether the color may have too much gold in it. 0 of 0 people found this review helpful. Did you? |
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Love the Custom ColoringLove that I can get a custom color for such a great price - and regular mailings keep me on schedule! However, I am finding that it still fades a bit faster than I would like but still not as much as store bought brands. 0 of 0 people found this review helpful. Did you? |
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SO incredibly disappointed.I wanted to be enthusiastic about this product. Even mentioned it to strangers and to my social media followers. Unfortunately, this dye was not what I expected. I followed the directions exactly. I made sure I had everything perfect just so I could write this amazing review about how this dye would keep me out of the salon. The dye was off the begin with. The texture was odd, the smell was so overwhelming it made my eyes water. Upon time to wash out. I watched every bit of color go down the drain. What I was left with was the color I had wished for, if it had been washed out with dish soap for 6 weeks. It was weak to say the least, and uneven, though I followed the root to tip instructions. Where it gets worse. I took an unmixed portion to my stylist, who is also an instructor. I had expressed prior I would be doing this with her approval because she knows I like to play with my own color. She did a strand test and was in agreement. The dye to her was of poor quality. I could have achieve more with drugstore dye. I am not sure if this company is going through trial and error, or if they're attempting to fool the uneducated. But I will be following the steps to achieve a refund please. Especially now that it will cost me more money to fix. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry to hear that you were unhappy with your hair color and eSalon experience. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not even close to what I wantedYou do the survey and answer their questions. You choose your original color, your dyed color, and what you would like. Then someone that doesn't know you decides that the color YOU chose for YOU isn't right, and then they send you what they think you should have. And like a dummy I used it just to find that it is entirely too dark for me and now I am a fair skinned, blue eyed person with dark brown(almost black) hair. Not impressed and will go back to buying store bought dye and getting the colors that I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |