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Custom Colour Set
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67 669 Verified Client Reviews |
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Great color just did not last as it faded right away.I loved the color but after that I was disappointed as the color faded right away and did not last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Will never use again.Made my hair fall out. I actually have bald areas. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJune - We’re truly sorry to hear that you experienced hair loss and an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Chemical ReactionHair color contains too many chemicals. After using it for a couple of month, I discovered that I am having allergic reactions from it. Having to deal with severe skin rashes and need extensive medical treatment. Very disappointed that this product that costs about 3 times as much as the store brands does not compete with them for consumer safety. Should have stayed with Garnie Fructise. That does not contain all the chemicals this one does. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We’re truly sorry to hear that you experienced an allergic reaction that uld haveco been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
HorribleMade my hair red and brassy when I specific.y said that I wanted to get rid of any red and golden strands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
A little darker than I likeI want to discontinue getting this product. I don't like the color or the way my hair feels afterwards. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLila - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
FabulousI have been using this product for years now. A couple of times I have modified it and each time its just what I wanted. I added one more drop and it is perfect. I've had different stylists cut my hair and many have remarked on what a great color it is and what good condition my hair's in. Thanks Barbara 0 of 0 people found this review helpful. Did you? |
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Love love love itAfter I colored my hair it was silky and shiny. Super easy to use and an excellent price! 0 of 0 people found this review helpful. Did you? |
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covers grey with a lustrous colourTried this and have never looked bk. Grey is covered for longer with a colour that suits my skin tones. It looks so natural that no- one in the office notices that I've dyed my hair. 0 of 0 people found this review helpful. Did you? |
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I love my hair color!!Great color, my hair feels soft after, just like the salon! 0 of 0 people found this review helpful. Did you? |
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Better than OTCThis matches better and lasts longer than OTC hair color. And the customer service is amazing. 0 of 0 people found this review helpful. Did you? |