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Custom Colour Set
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67 649 Verified Client Reviews |
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Not the colour I was expectingI requested a colour adjustment to add some red to my hair. All this colour adjustment did was darken my hair a bit with no hints of red at all. I like not having to go to a salon to have my hair coloured because I can do it from home. I have just asked for another colour adjustment, I hope the next colour adjustment is better than the last one. If not I may sadly just end up just cancelling my subscription. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBenita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
I think i was allergicThe packaging and instructions were five star. The smell is almost non existent in comparing with other hair colors. My hair is not dry yet but seems less shiny. Also I was allergic to this as it turned my whole face red and parts of my body that it touched became a bit itchy. It has been two hours.. no more itching but my face is still red. I will have to cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuliana - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color updatedNew color covered my gray better & matched my hair perfectly. 33 of 33 people found this review helpful. Did you? |
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Better than salon colorMy hair is shinier and the color last longer than it ever did from salon color. I like being able to do other things while the color processes and not having to leave the house or be gone for hours. Thank you, Esalon. 38 of 39 people found this review helpful. Did you? |
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great colourthis colour is vibrant and just what i wanted 23 of 23 people found this review helpful. Did you? |
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3rd order!Although the cost is a bit more that I would spend but I do think it’s worth it because the after effects of how my hair feels is really soft and not dried out. I have locs so it’s not so easy for my hair to have that nice softness immediately. With other dyes I have used my hair always feels dry and rough for weeks. So I will be continuing my subscription. 0 of 0 people found this review helpful. Did you? |
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Easy peasyAll of the steps were easy, loved how my hair felt after. The only issue is that my hair j’s started showing the brown again 0 of 0 people found this review helpful. Did you? |
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Does not cover greyThis product does not cover grey and requires extensive changes to get the correct color. Once you have dyed your hair unless you strip it and recolor you are stuck with that color. 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Unbelievable lasting colour, but extreme drynessThe colour went on darker than I wanted at first (almost black) but my hair was already dry and therefore porous. In addition, the formula itself is extremely drying and not enough conditioner was provided (even for 1 use) The colour has lasted so well though. I am extremely pleased with it, as no “shop bought” brunette has given me the ash tones my hair needs. Overall great for colour, awful for drying hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are sorry to hear that your hair felt so dry. Please check your emails, we have contacted you to help you further. |
Hot rootsI was very displeased because my gray roots turned red and did not cover. I explained when I ordered the color that it needed to be darkest brown for coverage of my gray roots and mahogany as overall color. Well I ended up with bright red roots that did not cover the gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |