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Custom Colour Set
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67 649 Verified Client Reviews |
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It did not cover my grey hairThe color looked beautiful in the bottle. I followed the directions exactly, but sadly the color did not take well on my grey roots. My greys were a light red and the rest of my hair a dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We are very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My head itches so bad !!! Never again!!I want to make sure my account is closed . Please don’t send any more!!! 0 of 0 people found this review helpful. Did you? |
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I'm in!1st time customer, love the results, my colour is gorgeous. The application process was great too, lovely consistency and easy to apply. I've coloured my own hair for years and have always used the same brand and shade so it was a big step for me to make the change but so far I'm extremely happy that I did! So clever to have formulated a perfect shade just from info and photos I sent and I love the fact that it's made just for me and I can tweak it if I like in the future. 17 of 20 people found this review helpful. Did you? |
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Really not happyDosent give enough to cover all head and also have had to udye more then normal as dosent cover full head first thought it was a one of after using second really not.happy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Victoria! We are sorry to hear that the color hasn't given you full coverage. Please check your emails, we just contacted you to help you further. |
Color doesn’t cover graysThis formula is extremely itchy on me and doesn’t cover grays. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Better experience the first timeI first tried esalon when covid first started and salons were closed. I really loved the color that was created for me. It covered my grays well. When salons reopened I stopped ordering my color but recently decided to order esalon again as I loved the original color I received. This time since time had passed from my initial esalon order I had to go through the process of answering questions and submitting a picture of my hair again. I had hoped I would be able to get my original color but understood why I had to go through their process again. Unfortunately this time around the color wasn’t what I had hoped and didn’t cover the redness from the color I had from the salon. I provided a rating of 3 as it did cover my grays but I was hoping to achieve my natural hair color which is a medium to dark ash brown. Although my hair is more brown now, there is a lot of red undertone to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSeiko - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Best Hair ColorLove this hair color. It has never failed me everything from the customized instructions to the application to the color. It is hands done the best at home coloring system I’ve ever used. Never using anything else again! 13 of 16 people found this review helpful. Did you? |
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PerfectAbsolutely love the color I received it was absolutely perfect 6 of 9 people found this review helpful. Did you? |
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Colour careLovely colour and product, but didn’t cover all grey areas. 0 of 0 people found this review helpful. Did you? |
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didn't work wellwas very messy and color came out way too light for roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHilary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |