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Custom Colour Set
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67 649 Verified Client Reviews |
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Not happy with the service this timeI have always had good service and great colour. This time I'm not sure what happened but I wanted to go lighter in colour but only received one bottle of colour with the instructionsto fo roots.. Have tried sending messages but the answer is always - they will review for next time! Not what I wanted to hear. I want to use the colour I have but looks like I will have to use the high street this time! Maybe because this is a free one? 0 of 0 people found this review helpful. Did you? |
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Horrible brassy color! Not at all what I picked!I hate this color. I would like my money back so I can fix this color! Brassy red! Hate it completely! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
it didn't cover grayI like the color, but it didn't cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The product just does not cover the grays.I'm very disappointed with the product since the whole purpose with coloring my hair was to cover the grays and your product does not do that! The color holds on that portion of my hair that is not gray and I actually like the color that is produced but if the product will not color my gray hair there is no point in using it. Even over the counter coloring products last at least to the first shampoo before it washes out but your product makes no effort to color the grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
LoveColor turned out perfect. Like my hair dresser they did a darker color On my roots and the red on the rest so my roots weren’t bright 11 of 15 people found this review helpful. Did you? |
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HappyI'm so greatful to have you esalon! 6 of 8 people found this review helpful. Did you? |
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Very brassy & not enough productIt was okay, but it was very much orange and brassy. I have hair to my waist, and it's thick; 1 bottle did not cover enough. Shampoo and conditioner were nice. 1 of 1 people found this review helpful. Did you? |
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HappyTook one or two tries, but I’m very happy with the colour. Box brands always look quite bland, but this has lovely depth and colour. Thanks guys! 0 of 0 people found this review helpful. Did you? |
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My Grey's were not covered at allI thought this would be great for me and I'm so upset. My Grey's aren't even colired 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Far too bright and not for my skin toneThis was my first- and last - experience of using what is supposed to be a custom colour. I filled in the survey and provided pictures and the colour they decided would be great for me is anything but. I am currently a very bright red with pink tones and it looks terrible. I'm glad a bought a demi permanent colour and not permanent but I still suspect it is going to take weeks to wash out and I'm fearful the fade will leave me with pink hair. I've just gone on to Amazon and spent more money in products that will hopefully help. Never again. I'm angry, upset and right now, worried about venturing outside with my new shade of very intense red hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Elaine! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we got back to you to help you further. |