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Custom Colour Set
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67 649 Verified Client Reviews |
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No gray coveredThe color was darker then I expected, did not cover grays at all over all was not a good impression I hope the next corrected color is better or I will have to try a different company, this is the reason I left before, but decided to give it a second chance , due to im fighting a terminal illness, and I appreciate the convenience, but the product was sub par 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Really goodGreat color. It´s easy to work with that. My hair feels awesome. The instructions were great. But I wanted to be copper and ended up with brown hair. So I hope next time it going to be more as I wanted to be. 21 of 21 people found this review helpful. Did you? |
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Finally!Finally a hair color that covered my gray and looks natural! Usually, when I color, it comes out too dark and not natural at all. This time it looks so good and healthy! Definitely a keeper. 10 of 10 people found this review helpful. Did you? |
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Loved itThis was my 2nd custom hair color my first one was a little dark. My boyfriend loved this lighter color he even colored my hair for me which I loved. 7 of 7 people found this review helpful. Did you? |
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Love the colorThe color is perfect, I get so many compliment!!! My hair feels and looks so much healthier compared to using a variety of store boxed color. 1 of 1 people found this review helpful. Did you? |
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lovelyreally lovely but bit dark but lovely with mixed shine cool blonde. 0 of 0 people found this review helpful. Did you? |
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Why change great?!I love my hair color from e-salon and have used it for a number of years. I also loved the shampoo and rinse that was included. On my recent order, there was a different shampoo and rinse that smelled like medicine. Definitely not an improvement! Hoping a change back to the old shampoo and rinse will bring back the great product I am used to! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - Thank you for reaching out! We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color very thickI usually have no problems with color but this last bottle was extremely thick and would not even come out the bottle , I made the home bigger in the bottle and still just too thick! Basically wastes almost a whole bottle of color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover greyI was surprised this colour did not cover my grey hair as it has such good reviews 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi TIna! We are so sorry to hear that your color hasn't covered your greys. Please check your emails, we just got back to you to help you further. |
Too dark, no gold toneI changed my color request to add some gold tone. It’s was just plain dark brown. I don’t see any gold tone. It’s very dark, which is ok, but without a bit of gold tone, it seems too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |