|
Custom Colour Set
|
67 726 Verified Client Reviews |
|
Sort by: |
|
Not goodI followed instructions to a "t." I'm not a newb here, I'm 47 and basically full gray coming in. I was so disappointed when I got out of the shower and my roots were light pink at best. Either the timing was off or the formula is off or something because it didn't take. I saturated them too. So now I'm burning my scalp a little because I have to get my roots covered for an event tomorrow. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover my grays. Too dark everywhere elseWill never use again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSerena - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Short last colorI already have grays showing around my face area along the edges of my hairline. Why?? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Happier than I have ever been with a hair colourI am really pleased with my customised hair colour from the first time . I then asked for a slight adjustment of a bit more gold tones and have just applied this colour. Absolutely perfect ! Thanks esalon! The condition of my hair after the colour is excellent and the shampoo and conditioner they give with the kit is luxurious. 5 of 5 people found this review helpful. Did you? |
|
ExcellentBest colour I have used 3 of 3 people found this review helpful. Did you? |
|
PerfectThis is exactly what my hair needs, and what I wanted. Thank you! 3 of 3 people found this review helpful. Did you? |
|
Love it!Colorist adjusted exactly as I asked and made it a beautiful blonde! 2 of 2 people found this review helpful. Did you? |
|
I love itI can't wait to do this again 1 of 1 people found this review helpful. Did you? |
|
ColourIt’s so dark. I really was not expecting this colour and it was adjusted. I’m so upset 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Liegh! We are sorry to hear that your hair color was too dark. Please check your emails, e have contacted you to help you further. |
AUTOSHIPi like the product but it is too expensive. I have been trying to cancel AUTOSHIP. How do I do that? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDarlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |