|
Custom Colour Set
|
67 686 Verified Client Reviews |
|
Sort by: |
|
HorribleAsked for copper and got a blue blonde 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not expecting this.I was expecting a beautiful pearl mahogany and ended up with just a regular dull medium brown and some red roots. I could have achieved this color a lot easier with a box of medium brown from the drugstore. It’s not flattering and isn’t even close to the shade I chose. Very disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKimberly-Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
OrangeMy hair is/was strawberry blond. After using this product, it is now a copper red. NOT the shade I wanted. I have been trying to get a return email from someone to discuss this and have not heard back from anyone. NOT HAPPY. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I expected!I have been a blonde for years and always get my color done at a salon. Due to the quarantine, I had to color my own hair. After filling out the style profile and recieving a natural blonde color, my hair is brown and I hate it!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmy-We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Does NOT color my white roots at all...Very disappointed. Called my salon during COVID-19 and paid $55 for curbside pickup and got my normal color and it covered ALL of my white roots. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDenise- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Greys stayedPrevious reviews said how good it was on coverage of grey hairs, it didn’t cover mine, it left a block at the roots a lot lighter than my ends, first time I washed my hair, it striped my grey hair and they where back 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarol-We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bad HairAfter using it my hair is with a really bad texture. Would like it só be more soft and also a lot of hair loss. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErika- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ReviewDries my hair out, and the grey was back in days. Im not sure what or where I went wrong. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBeckey- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
BrassyMedium blond turned orange on my roots 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ScamDo not order...bad product....even worse customer service 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeidi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |