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Custom Colour Set
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67 642 Verified Client Reviews |
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It’s a no for meMy hair is exactly what I DID NOT want! I specifically said what I did not want and still got that. The color didn’t cover my gray hairs either. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Didn't like color at allToo hard to do with long hair & I just didn't like the color, too much red. I don't want to be in this program. I thought I was buying a one time only purchase 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the colour I thought I was gettingThis review is hard for me to write because there is so many pros, but the one con is a huge deal to me. I love the product itself. Easy instructions, easy to apply, very minimal odour and my hair felt really good after and the shampoo and conditioner smells amazing! But, I absolutely hate the colour I received. I was so upset with the colour. I did not want my hair to be copper/auburn, I wanted dark blonde. A woman’s hair is everything and when I won’t leave the house without a hat on, you know I hate my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJaime - We truly appreciate your feedback, and are so sorry to hear that you were disappointed with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was a nightmarethat I didn't have to paint it on, until this 2023 you can imagine my admiration, but I don't know what happened now, that the result was fatal, the nightmare of gray hair is horrible. Instead of covering it up, what seemed to be was to increase the situation and I had recommended them to my acquaintances and they made me look bad in front of them. Now I have more gray hair than ever. It seems that the product would have helped them with vitamins. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not a fanI was super excited to try, but ended up disappointed. The smell is SUPER strong which, for me, is a trigger for migraines. I did give it a shot regardless. Fan on, windows open. Followed instructions to the letter. While processing, all looked great!! However, once washed and out of the towel, not so much. My grey's were not gone at all and neither were my roots. This color actually lightened my roots by an entire shade. I'm not sure how or why since I went w a blue/black color as i have dark hair. So, worth a shot, but I won't be purchasing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfect!The first colour I ordered wasn’t quite right, so I spoke to one of the colourists and they suggested some changes, I’ve just used it and it is PERFECT!! It’s literally the colour I have been searching for for years and I’m absolutely delighted!!! 4 of 4 people found this review helpful. Did you? |
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Great company comboSuch a great kit I love the colour and all the items my kit included. 1 of 1 people found this review helpful. Did you? |
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AlternaLove, love, love the new botanical shampoo and conditioner from Alterna! Left my hair silky and smelling great. Please continue to send me this with my orders. 1 of 1 people found this review helpful. Did you? |
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Color needed adjusting…turned out GREAT!!My color needed some updating but the new color that came was just not quite right. I spoke with colorist Genevieve on the phone and she reformulated my next order. Just used it last night…it is perfect !!!! My hair looks refreshed and natural. Thank you!!! 0 of 0 people found this review helpful. Did you? |
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i am not impressedi followed the coloring process exactly how you guys in the instruction but after coloring i was still seeing white hair on the roots. Please cancel my auto ship 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShanthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |