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Custom Colour Set
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67 669 Verified Client Reviews |
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Roots different colour to endsI went darker to get a more even look. I have been copper for years and wanted a more brunette tone but still with red undertones. My roots were a flat brown and ends a red undertone. I didn’t receive was I expected I guess 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsNikita C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Felt like a semi-permanent dyeI’m on the phone to customer services trying to order a new hair dye as my greys came through about 2 weeks ago. I’m going to an important work meeting and wanted my hair to look nice and have tried calling customer services at 2.55pm. However after 5 minutes being on hold the call dropped and said the offices were closed. This is not good customer service, as I’ve specifically left work early to call someone to discuss this matter urgently!! Whilst the colour is now correct the length of time the dye has lasted is far from good. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKarlana D. - We appreciate your feedback here at eSalon! We are so sorry to hear that you had trouble reaching us by phone. Our Customer satisfaction is very important to us, and we want to ensure your experience is smooth and enjoyable. Please keep your eyes out for an email from your colourist soon. We'll be reaching out to you to make this right! |
Excellent color set!!I received rave reviews on the color! The entire application was seamless;) 4 of 4 people found this review helpful. Did you? |
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Perfection!This color is exactly what I wanted! The process was easy, a little messy but the results worth the clean up. 4 of 4 people found this review helpful. Did you? |
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So easy to use & hair came out great!This was my first time doing my own hair at home. I've always gone to the salon every 6 weeks. I decided to give it a try, found eSalon and was helped with my color. They were spot on, and I am loving my results. 2 of 2 people found this review helpful. Did you? |
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Need Red Tint!! Please come back!!Love love love!! Been a customer for 20+ years! Color is always spot on and I’ve changed it many times over the years. But 1 concern…WHY IS RED TINT ALWAYS OUT OF STOCK??? I mix Red & Purple together sometimes, or just use one or the other. Please keep it in stock!! 4 of 6 people found this review helpful. Did you? |
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Perfect perfectMatched my colour perfectly. This is the best shade so far! thank you so much. 2 of 2 people found this review helpful. Did you? |
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Dark brown copperThe roots turned out much darker and were more of a burgundy colour. Very dark. Almost looks black the first few days. Ends quickly faded leaving the overall colour looking patchy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lauren, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color too dark.I don't know why but my color turned out too dark this last go round. Please insure I get my usual medium blonde next time. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rosalind, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Terrible customer serviceThe product is good and very good quality. But their cusromer service is terrible, they ignore my email and no response at all. I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27. I will make sure I never buy from you again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Natalia, sorry for any confusion and any inconvenience! We did receive your email on the day of processing the order, but we would advise calling us when you need an order canceled on the same day. That way, you're speaking to a customer service representative immediately who can look into this. Our email response time can take a day or so. We do actually send a reminder 5 days before processing an order, just to let you know of the scheduled upcoming order. As we hadn't heard from you before processing, we thought we were OK to make and ship your order as part of your Flex-Plan. I've received your email and will advise you on the next steps via email. Keep an eye on your inbox. Sorry again for any inconvenience! |