|
Custom Colour Set
|
67 686 Verified Client Reviews |
|
Sort by: |
|
Last orderThe first time I used your product it was lovely. The last recent use I didn’t enjoy. The product was not comparable to the first coloring. The product wasn’t as smooth& thick & the strong smell of ammonia was very irritable & undesirable. Sorry I’ve been harsh but I can’t continue to order this item with these conditions. Sincerely Theresa Solomon 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTheresa S. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details! |
not dark enough and fades faster than salonnot dark enough and fades faster than salon, but its hard to find any other Demi permanent 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKimberly W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not really happy with colorThe color made my hair feel dry and my hair had no luster or shine. It had a very flat matte appearance to it. The value of the color was not not pretty. It made my hair look like it was colored and that was not an attractive look. It made my hair feel like it was over processed and my hair tangled easily so brushing that out caused breakage. I was really disappointed. The shampoo and conditioner did not seem to make my hair soft or feel like it usually does after application of a conditioner product. I did not use the left over products after the initial use because of how my hair looked and felt after the initial use. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLoretta H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Just awfulI asked for a colour do I could go grey eventually. I got was a light red. Now my hair is a wushu washy colour. Never again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSuzanne B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t color my grayStill had the gray 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle J. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process! |
Never recirved the profuctI never received the product I paid for it I tracked it and it never left United States 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our Expertsnurit N. - Thank you for reaching out to us here at eSalon! Upon reviewing your account, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with. |
Product never arrivedMy first order arrived after over 3 weeks, which although irritating was manageable. My second order was the same. My most recent order has been over a month and still hasn't arrived. I've been given a refund with no hassle, but I am disappointed that i cant use the product as I found the quality to be excellent. What's the point of a subscription model of business if you can't use a reliable delivery service? 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like this productThis product has far too many steps and is extremely messy and time consuming. I canceled my account and will go back to Madison Reed. Much simpler, less messy and great results 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarylynn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Not a great shadeSent picture and still not good. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJudi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not get what I asked forI called spoke with a stylist and I updated my wishes for all over coverage, not just riots and for a lighter shade. I received the same think I originally received. Planning to cancel I have just not had the time 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTatiana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |