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Custom Colour Set
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67 695 Verified Client Reviews |
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Busted bottleA week late, and the color had leaked everywhere by the time I got it. The quality of the product was nice the first time I got it, but it wasn't the color I was looking for. My hair stayed soft even immediately after coloring, but I think I will take a break from hair color for a while after this shipment went so awry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - We apologize that your order was damaged in transit to you, and we recommend reporting the issue to your local postal carrier. Since you are taking a break from coloring, we see that we issued a refund when you contacted us about this matter. We truly value your experience as a client, and again, we apologize. |
color fadingmy color is fading fast. my hair seems dry, & i'm unsatisfied with the color in general. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeddi- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was not as asked for .Wanted. Medium golden blonde, got dark golden brown.Took quite a few washings to lighten some but still not blonder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Really Drys My OutThe very first time I used ur product it was great......Shiney hair, then it start drying n falling out...stopped using for several months....gonna quit entirely this time cuz same thing is happening and color doesn't last.long...my hair does not feel.like hair anymore...and I eat healthy, no drugs or.alcohol...PS....I BOUGHT UR TOUCH UP PEN....IT WAS SO.DRIED OUT SO I THREW IN GARBAGE....SORRY VERY DISAPPOINTED. .BARBIE C PLZ.STOP ALL FUTURE ORDERS 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbie - We’re sorry that you were disappointed by the results of your color application. We're truly sorry that our Color Kiss Root Touch-Up arrived dried out. Upon reviewing your profile, we see that we spoke with you and refunded you for your order. Again, we apologize that you were unsatisfied with your experience. |
Would change nothing!I am so grateful for eSalon and have shared with so many about this product. The professional manner in which everything is handled is excellent. I have never failed to have all of my questions answered promptly and satisfactorily by my colorist. I have recommended eSalon to so many of my friends who are equally pleased! 0 of 0 people found this review helpful. Did you? |
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Best red ever!Third time using formula and I couldn't be happier! 0 of 0 people found this review helpful. Did you? |
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FabulousLoved the subtle raspberry undertones 0 of 0 people found this review helpful. Did you? |
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Great colorThe color is natural looking and stays very well. I like that it isn't a stinky process that damages the hair, and doesn't take long, so I can be on with my day and feeling good about the look of my hair. 0 of 0 people found this review helpful. Did you? |
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GreatIt took a couple of tries, but we have the color down now! Love it! 0 of 0 people found this review helpful. Did you? |
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Love it!It really a perfect color for me, thank you! 0 of 0 people found this review helpful. Did you? |