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Custom Colour Set
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67 695 Verified Client Reviews |
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Did not work out for meAlthough the colorists took the time to formulate this color for me, it did not work out. My hair is processed already and for some reason, turned my strand test hair a pink hue, therefore, I did not proceed with the entire head. I will say that Esalon has been very helpful and professional in dealing with me, which I appreciated. Even though this did not work out for me, I would still recommend this service to others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - While we're truly sorry to hear that your strand test did not turn out as you expected, we're glad to hear that you enjoyed the help of your colorist and the level of service you received. Based on your profile, we see a refund was processed for your order. Again, we apologize that you were unhappy with your results. |
A little darkThe color was a couple shades darker than I asked for it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I know you have triedMy gray will just not cover this last color that I waited to do until today just made my gray stand out more. Thank you so much for trying but after 3 etempts I give up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not For MeIn all the years that I have colored my hair I have never used different colors for my roots and ends but that's what came in my kit. My hair is now copper on the ends and an ugly brown at the roots. It looks horrible. I can't imagine what it's going to take to fix this. Ugg. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
E - Salon is amazing!I'm onenof the biggest sceptics out there when it comes to buying something I can't see??? Im so happy with the color that kathleene made for me! She read my e-mail, listened, and even called me!!! Wow! That is great service! Something that is hard to come by these days! I love my new color! I have decided I will keep using them! They are way better then any box I could look at and hope I get what I want! Thank you guys so much! 0 of 0 people found this review helpful. Did you? |
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FantasticFabulous natural colour that is made exactly to be the shade I want . Would highly recommend this product 0 of 0 people found this review helpful. Did you? |
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love love love it!i get compliments every time i use your product! thank you so much! 0 of 0 people found this review helpful. Did you? |
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ColourLuv my hair colour now, the amount of people that have commented on it is brill. 0 of 0 people found this review helpful. Did you? |
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Coverage greatI had totally grey and silver Hair. Covered all my grey. Love the color 0 of 0 people found this review helpful. Did you? |
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Easiest hair color everIt just felt better than any hair color I ever used ,the application was so simple and it felt creamy. The color was incredible covering the gray beautiful 0 of 0 people found this review helpful. Did you? |