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Custom Colour Set
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67 709 Verified Client Reviews |
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Pleasantly surprised!Very happy with my first purchase of eSalon haircolor! They have all the tools you need and easy to follow instructions. I will be signing up for auto delivery! 0 of 0 people found this review helpful. Did you? |
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Superb colourI usually pay a small fortune to have my hair coloured once a month at the hairdressers, so thought I would give this ago, and I am amazed by how easy it was to do, and how fab my hair looks. I won't be going to the salon for a colour ever again! 0 of 0 people found this review helpful. Did you? |
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Color was spot on!My consultant really listened to what I wanted, cover greys and make it darken than my natural color due to move to Florida where sun will bleach it out daily. 0 of 0 people found this review helpful. Did you? |
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PerfectSo much happier getting what I asked for and not what my hairstylist wanted to give me. 0 of 0 people found this review helpful. Did you? |
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Too too lightNeeded highlights but these were headlights! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
PerfectSeems to be lasting longer then more brands 0 of 0 people found this review helpful. Did you? |
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feel ripped off!half of everything almost double price! was nice but not that nice. totally quit coloring my hair! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We're sorry to hear that you were dissatisfied with the price of your color. Your first order when signing up for Auto Delivery was 50% off, and you still received the 20% discount for being on the Auto Delivery. It also seems that we sent you a root touch up kit rather than a full color kit for your second color, we apologize if this was not what you were seeking. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Waxy feeling to my hairThis time, after using the cream rinse, my hair had a wax feeling. I had to shampoo my hair 3 times to get it the wax out of my hair, which of course has dulled the color. Unsure if I will purchase again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry that you were unsatisfied wit your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Product never showedI wish they would pay a bit more for tracking . The product never showed for me . Disappointing . Customer service was really kind about it and gave me a refund . Ive never had anything lost in the mail :( 0 of 0 people found this review helpful. Did you? |
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root touch up colorI have a problem with the root touch up color that was made for me. it is NOT the color I wanted. I asked for a revision of more blondish brown not more red and now my color isn't even close to the original color you made me. I know its hard to do a revision and I understand that. Together we will find the right color for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeby - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |