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Custom Colour Set
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67 758 Verified Client Reviews |
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Not the colour expectedColour wasn't as expected at all. Not copper like the picture shown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amanda! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
Do not orderDon't order. Bad product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible gray coverageI am so disappointed. I was hoping this color would be great for me. It is too dark and 3 days later my grays are showing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Not much color and shineI still see white hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarwath - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Light blondeI remember when I tried eSalon back in 2018, and the color wasn't light enough. Now that you have the lighter blonde, I wanted to try it again. This still isn't light enough. I can barely see it against my own natural brown. I could hardly tell I colored my hair at all and no one else could tell either. I'm sorry it's just not light enough for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color doesn’t stick for more than 2 weeksI’m finding that within 2 weeks the greys are coming through at a rapid rate. Has the formula been changed? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dee, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
I had high hopes for this colour.My experience was disappointing. I followed the instructions as given and outcome wasn't great. Poor coverage. Some of my greys and roots did take the colour at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kristin! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Loved the color but it did not cover my grayThe color was just a beautiful color but it did not cover my gray and this was a permanent color. I left it on 30 minutes as well. Would love to know how I can continue with this color and make sure it covers the gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dana, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t workI followed the instructions and the color did not cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tami, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Disappointing end resultSadly the colour didn't match as well as I was hoping. It didn't cover my greys as well as I'd hoped either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel H. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |