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Custom Colour Set
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67 726 Verified Client Reviews |
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OMG! The Color is Gorgeous!I am getting more, I just can't afford to do this on a regular basis, and I wish I could, I love the color! 0 of 0 people found this review helpful. Did you? |
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colorI like it enough to do again. However, it has been 5 weeks since my color and I need a root touch up. I think this is because the color I chose is dark and I have greys around my face. 1 of 1 people found this review helpful. Did you? |
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Beautiful ColorI really liked the color, got a lot of compliments, but the color soon faded starting at the roots within 2 weeks, followed application instructions but without success, and have started wearing wigs without the worries and cost. 0 of 0 people found this review helpful. Did you? |
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Two different colorsSO i've used eSalon a few different times. When I called after receiving the new color and having the two colors be VERY different I was told it was to help match my roots and my ends because they take color on very different. I followed the instructions and after it was finished and washed 2 times my roots and ends are VERY different colors. I'm not happy with these last shipment at all. I remember the last time I colored my hair it came in one bottle and I used it all over and it worked perfect. I paid A LOT more for this round and VERY unhappy with finished product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Good Product not the right ColorMy hair has significantly lightened since I began using Esalon. It is almost all white and grey now. The color you sent is just too dark. Even after asking a couple of times to have it lighter, it is still too dark. Unfortunately I am not able to use it and have to look elsewhere for the lighter blond that will better blend with my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherrie- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
TerribleWas terrible. Had to recolor as it washed out in 2 days. Kind of glad it did wash out tho bc it was red at the top black at the bottom 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaryn - We're so sorry to hear your experience with our color left you feeling unhappy. We see one of our licensed colorists has already reached out to you to work with you on creating a different color. We hope we are able to help you find hair color perfection! |
faded too quickIt was great for a week, then it faded a lot. I use sulfate free shampoo and conditioner too. I 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not worth moneyPlease delete my account 0 of 0 people found this review helpful. Did you? |
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too darkThe color was too dark and left my hair dry and dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
I love this product!your product is wonderful and my hair looks natura. it is very soft and shiny, too. 0 of 0 people found this review helpful. Did you? |