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Custom Colour Set
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67 726 Verified Client Reviews |
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DisappointedMade my hair feel sticky and the stickiness would not wash out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Cancelled My ColorThis is only my second time using esalon to color my hair and I am now cancelling my auto renewal because my skin really broke out after using the most recent batch they sent me. I had itchy, red spots on some of the parts where it touched my skin - I did not let the color linger on my skin either. Bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for your recent color and reached out to you with more details. |
Not what it soldThis hair product was not at all what I wanted, or expected. It was not easy for one person to use. The color distribution was difficult because the product was much more runny than I'd anticipated. Even with the greatest of care, dye dripped onto the cape, and subsequently ran down until it reached the floor. The color did not look how I wanted when I finished. I would not recommend this to others, and I most certainly will not bye again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DisappointingMy hair is naturally dark brown. I ordered a copper hair colour. I spoke to an esalon representative and sent a photo through as requested. The lady recommended opting for brown/copper to ensuere that the colour looks natural and is suitable for my current hair colour (i.e since the hair is dark there is no point hoping for a intense copper). Well... the colour has arrived... and now my hair is completely black! Not even a hue of copper or brown for that matter... I hate it, much prefereed the natural brown look i had before. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Love this systemI'm loving the product, it covers my grey, the color is always perfect, and I do not need to think about when I need to dye again, it automatically comes in the mail when it's time! 0 of 0 people found this review helpful. Did you? |
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Best Deal in townthe color changes you can make with the color service team is amazing. for $24 a pop...it is worth it and the quality of the color is good. I wish the color would last a bit longer..but the matching of the color you want is amazing. 0 of 0 people found this review helpful. Did you? |
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Best hair color everI feel very comfortable coloring my own hair. This product is very gently and not damaging and I save alot of money coloring it myself. They got the color right the first time and have been very nice and always accommodating if I need something. Highly recommend!! :) 0 of 0 people found this review helpful. Did you? |
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INCREDIBLY EFFICIENT AND CHEERFUL SERVICEI love receiving your products The color is perfect and you even helped me figure out my travel puzzle. Anyway, I recommend your service to everyone I encounter including my hairstylists. 0 of 0 people found this review helpful. Did you? |
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Exact colorAwesome product, color was just right. 0 of 0 people found this review helpful. Did you? |
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BrilliantAbsolutely love the colour and love the fact that it is delivered which means I get the exact colour I want without having to remember colour codes. Cannot wait for my next lot 0 of 0 people found this review helpful. Did you? |