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Custom Colour Set
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67 726 Verified Client Reviews |
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Great colorThis was the best decision I have made to try eSalon! Best color and my hair feels great! I will continue to get my hair color at eSalon. Thank you tons!!! 0 of 0 people found this review helpful. Did you? |
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Great coverage!First time using this product. Although my color was a bit darker than I had hoped, the greys were gone! I liked how the package I received had everything I needed to color my hair. The instructions were super easy and my hair felt very soft and bouncy. 0 of 0 people found this review helpful. Did you? |
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Perfect!The whole experience was great. Personalized, fun and what great long lasting color. 0 of 0 people found this review helpful. Did you? |
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Great colorRich color 0 of 0 people found this review helpful. Did you? |
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Love itI have a lot of stubborn gray hair which are hard to cover. The kit I got worked beautifully to cover all the grays 0 of 0 people found this review helpful. Did you? |
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Colour disaster!I requested a vivid red colour and now have very BROWN hair. I have coloured my hair red for over 20 years and have never been so disappointed in a product. Custom colour????? Did you actually take any notice of the info I input regarding my preference...? I am sorry but I am just so dissatisfied. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSuzi - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Never made adjustments from last orderNever asked if things were right yet sent out another order. I cancelled any further orders 1 of 1 people found this review helpful. Did you? |
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Just okThe color that was put together is what I expected from the feedback I was given despite trying to communicate that I would need a bit more. The color is too ashy and dull and is about a shade darker than it was previously. Is there a way to correct this on the next set of color? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElspeth - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
ChangeWould like to Change to a color that will cover my grays..any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for |
Good hair colorThe color was not as dark as I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |