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Custom Colour Set
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67 883 Verified Client Reviews |
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Great hair color, natural outcomeGreat product, hair felt very natural and soft after coloring. Just felt that the product is expensive with the shipping and it did not last any longer than other store brought products. 0 of 0 people found this review helpful. Did you? |
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Love the colorLove the color. The only reason it is not a 5 star is because my gray is so stubborn, after just 2 weeks my gray was back. I really don't mind, I get natural highlights. :) 0 of 0 people found this review helpful. Did you? |
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hair colorLove the color...doesn't cover my gray as well as I would like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Easy to work with - phenomenal resultsI am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience! 0 of 0 people found this review helpful. Did you? |
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Good Hair ColorHair color is good and lasts a little longer than drug store versions. Just can't seem to get the color exactly right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grey came backThe color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
DisappointedWas supposed to red turned my hair dark brown, ruined it I’m gutted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe're truly sorry that our Custom Color Se did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Quality control - Quality overall?The last 2 orders have each had issues. Most recent order the developer was 50% empty, and the paper seal on both this order and the previous order were barely attached to the bottle. In addition for some odd reason both previous orders had 5 latex gloves, and 2 stain remover pouches. The quality control issues make one wonder if there are issues that extend to the quality of the product itself. Sadly, if this continues, my trust will lead me to seek an alternate service provider. 0 of 0 people found this review helpful. Did you? |
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Too darkSadly it was too dark and nearly black on me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy L. - Thank you for your feedback. We're so sorry to hear that your hair colour turned out darker than expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |