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Custom Colour Set
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67 726 Verified Client Reviews |
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not usedHaven't used it yet. 0 of 0 people found this review helpful. Did you? |
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Made my hair very stickyI really love the color of my hair but I have never had a hair color make my hair feel sticky. I don't know what to do to make it feel soft. I have rinsed it twice and have even used my own conditioner and it still hasn't worked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Light brownI ordered a light brown and my hair turned a dark brown. The procedure was easy enough to do but not happy about how the color turned out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedIt had a very harsh smell while mixing the stuff together, while trying to wash it out in the shower it was very stiff and very hard to wash out my hair is still hard and stiff and I had to use my fingernails to scrape up the stuff off my scalp I'm very unsatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Perfect Shade of Red!!! Best Experience EVER!!!Absolutely spectacular color! I recently moved to Canada--1800 miles away from my salon stylist--and have been vainly trying to find a really good colorist, one that is expert with reds, but after three failed attempts I had given up. My grays were really starting to show, the red was a bit dull in the rest of my hair, so I was at def-con DESPERATE! And then along came an add for hair color... Customized to what I wanted ("Yeah, right...")... I was quite skeptical so I looked them up on YouTube (BTW, some older videos showed a short cape coming with the color, I don't think that is available anymore, I just wore an old t-shirt), FaceBook, Googled them, etc., and found some wonderful reviews! But then I thought, "I can't do that, I don't know anything about coloring my hair and HOW will I match the red color I want???" That was disheartening for me... Salons cost $150-$225 for a great colorist, this would be under $40... If only... So I did, I ordered and waited, it came 5 days (Canada, remember...) later and I took the plunge... TA DA!!!!! I have the most perfect shade of red I have ever seen! The colorist listened to all my notes, the directions for the color application were very straight forward, everything I needed was there (I ordered the coloring kit with the bowl and brush) and I was done in less than an hour (and I have long hair)! I am going to remain a loyal customer of eSalon for many years to come! Thank you, eSalon, SO MUCH for the best experience I have ever had with my hair!!!!! 1 of 1 people found this review helpful. Did you? |
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Perfect color; such an easy experienceI've been using eSalon exclusively for over two years and still love it. My first custom color sent to me wasn't right for me -- but it was based on what I had said I wanted. The second time I told them what was wrong (it was too ashy-light) and they adjusted my color profile immediately. So exciting to get the second color; it was perfect and remains the color I've used ever since. The grays are covered, my hair looks great. I confess I don't follow the directions any more; I don't even remember what they are - although they come packed in the lovely little box each time... I shampoo the dye out using a very natural gentle cleaner and I never have trouble removing the product or feeling anything other than super soft hair. The website is user friendly and I really feel listened to; so easy to change the delivery schedule; so many check-in emails from eSalon to communicate with me. I don't miss the hours spent at the salon one bit. 1 of 1 people found this review helpful. Did you? |
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Hair color works!!This is definitely a convenient method. Also cheaper than salon, but with a salon finish. way better than store bought The perfect middle 0 of 0 people found this review helpful. Did you? |
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Thank-you.Had help choosing this colour. Wanted to be dark with rich subtle red hints to give it warmth. Really love the colour. Costs a fraction of what it would cost at the salon. Colour doesn't lighten on the grey bits. Best ever. I love this. Great customer service, great advice. Thank-you.if your not sure ring them, they will help you achieve exactly what you want. 0 of 0 people found this review helpful. Did you? |
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Love the colorLove the color. 0 of 0 people found this review helpful. Did you? |
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Covers my gray beautifullyLove this color. I was happy from my very first use. They give you opportunities to tweak it if necessary, but they got mine right the first time. 0 of 0 people found this review helpful. Did you? |