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Custom Colour Set
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67 709 Verified Client Reviews |
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Great hair color, natural outcomeGreat product, hair felt very natural and soft after coloring. Just felt that the product is expensive with the shipping and it did not last any longer than other store brought products. 0 of 0 people found this review helpful. Did you? |
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Love the colorLove the color. The only reason it is not a 5 star is because my gray is so stubborn, after just 2 weeks my gray was back. I really don't mind, I get natural highlights. :) 0 of 0 people found this review helpful. Did you? |
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hair colorLove the color...doesn't cover my gray as well as I would like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Easy to work with - phenomenal resultsI am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience! 0 of 0 people found this review helpful. Did you? |
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Good Hair ColorHair color is good and lasts a little longer than drug store versions. Just can't seem to get the color exactly right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grey came backThe color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Lovely colour but not long lastingThe colour was perfect but the grey coverage lasted no longer than shop bought hair colours 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca G.- Thank you for your feedback. We are sincerely sorry to hear that you are not satisfied with the coverage of your grey hair following your recent colour treatment. Your satisfaction is our priority, and we place great importance on our Colour Guarantee. Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible. |
Nice colour but not quite what I wantedI asked for natural peachy red but the result was a bit dull and dark, hence 3 stars. Apart from that, it was very convenient to use, and everything I needed was in the box 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValeriia N.-Thank you for your feedback. We are truly sorry to hear that the result was a little duller and darker than the natural peachy red you were hoping for. Your satisfaction is our priority, and we place great importance on our Colour Guarantee. Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible. |
I don't think a professional looked at my photoThe colour that was sent was far too dark, I don't believe that this was made specifically for me and my requirements. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jo, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |