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Custom Colour Set
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67 726 Verified Client Reviews |
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Hair colorIm very upset, that I trusted your site! your company says that they are professional hair colorists.. I highly doubt that! I have bought hair color better than your product at the store.. I'm not trying to be rude but this is not okay! to claim that your product is one of the best!! From NY and LA.. really I feel I should get a refund! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarissa- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we sent you 2 complementary reformulations. Again, we’re sorry that you were unhappy with your experience. |
did nothing for my hair.I was disappointed in the color. No one even noticed a difference 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not a good purchaseThe color was much lighter and redder than what was ordered and did not cover my roots. I thought that I would give it a try. But, I am going back to using Garnier Nutrisse which is cheaper and a better product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We apologize that your hair color turned out lighter and redder than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The worstDon't waste your time or money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Cancel my next orderI am not happy with the results I had after applying your products. I want a refund and I'm going to return the shipment you sent me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great colour!My colourist tweeked my order and made a great match for me - just what I was looking for! 0 of 0 people found this review helpful. Did you? |
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Always perfectWill continue to get this, great color, hair is shiny and full, covers the pesky grays well. Love, love my colorist!! 0 of 0 people found this review helpful. Did you? |
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Love it so muchlovely colour and better grey coverage than the off the shelf product I was using. Left my hair really shiney and seemed to improve it's condition too. 0 of 0 people found this review helpful. Did you? |
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recent purchaseI was very happy with my color and the ease of applying it. Really like the shampoo and conditioner. Will definitely order again 0 of 0 people found this review helpful. Did you? |
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PerfectionThe color was superb, and I had a 100% positive experience with my stylist, who was able to adjust the color for a result far better than anything I could have come up with on my own. ;) This was also the first time I've colored my own hair, and the clear, concise instructions made it easy. 0 of 0 people found this review helpful. Did you? |