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Custom Colour Set
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67 726 Verified Client Reviews |
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My coloringI want to bee more blonde 0 of 0 people found this review helpful. Did you? |
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Color coverageLove the color and great coverage. But I didn't know that my husband liked the way my gray is coming in. I will be ordering other products as the shampoo and conditioner was great 0 of 0 people found this review helpful. Did you? |
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ColorI didn't get the color I wanted and choose to know longer be a member 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
COLOR WAS 180 degrees in the WRONG DIRECTIONThe custom color took my from my my vivacious red to anemic brown. Ugh! Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValarie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not satisfiedGot my custom color and was not what I was expecting! Did not cover grey at all! My hair is now two different colors! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodi- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Custom Hair ColorI like the color that I choose but it has lightened up a lot since I did it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDora - Sometimes hair color can fade or lighten based on your exposure to elements in your environment such as sun, water, and the chemicals in your shampoo. As our color is custom formulated each time you order, we can always adjust it lighter or darker based on your preference! |
Not completely satisfiedI followed the instructions. Two days later, the grey on my hairline has begun washing away when I clean my face. It was also very drying of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't know I was signing up for monthly automatic refills..Didn't know I was signing up for monthly automatic refills..Nothing at the time of original purchase notified me that I was going to be automatically refilled monthly. I do not want this automatic renewal and charge monthly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLea- Thank you for your feedback. We apologize for your disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We work with you again in the future. |
Beautiful!This is the best gray coverage I have ever gotten! The color is well blended! I would recommend ESALON and I do recommend it to everyone! 0 of 0 people found this review helpful. Did you? |
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I love thisThis system has been awesome to dye my hair at my convenience at home. Works so amazingly. 0 of 0 people found this review helpful. Did you? |