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Custom Colour Set
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67 740 Verified Client Reviews |
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What happened?I loved the initial color and got compliments on the color. The follow up was the same. However, this 3rd issue turned out darker than the others. The same stylist applied it according to directions as with 1st & 2nd. This time it came out very dark no hint of red mahogany I had come to love. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Just another box hair colorI thought this color would color my grey and provide good coverage and look natural!! It did not cover my grey at all and made my hair look ashy! Not pretty at all!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Darker than requested and no redReally not pleased. I want to cancel but can't find a cancel button. How's that guarantee work, anyway? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair that looks amazingI love this product! My hair looks healthy and alive. Always beautiful 0 of 0 people found this review helpful. Did you? |
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Great colorI was very pleased with my hair color. My hair felt soft and looked great 0 of 0 people found this review helpful. Did you? |
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love e-salonI have been an e-salon customer for a few years now and it is a great company. They adjust haircolor based on my feedback and the results are wonderful. My hair has a variety of colors not flat, covers my gray hair and looks/feels great. I recommend them to all my friends/family the money I have saved is awesome but wouldn't keep coming back if it wasn't a great system. If you haven't tried it you should. 0 of 0 people found this review helpful. Did you? |
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LovePerfect color. Looks natural and covers the gray! 0 of 0 people found this review helpful. Did you? |
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Absolutely LOVE!!I finally got up the nerve to use my kit! It wasn't because of doubts with the product, I have heard many many good reviews! I'm just a chicken when it comes to change..Lol! But I finally got my nerve up and with the help of my daughter..we did it! I simply cannot believe how beautiful the color is! eSalon you are amazing at color matching!! I know my daughter is going to try soon! Thank you! Toni 0 of 0 people found this review helpful. Did you? |
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AWESOME COLOR!!!I can't thank you enough! I was in a pickle as a scheduling conflict meant I had to miss my regular color/style appt at the salon. With some helpful tips from the colorist at eSalon, I selected a color for my gray root grow out. Within 7 days I had my color kit (also got the cape & tools kit) The instructions were very clear and the results are fantastic! My hair had highlights from my last salon appt & the tips showed me how to protect them. So HAPPY with results!!! Love my hairdresser, but I might be seeing her now just for trims & highlights...& to catch up on the latest "news"!! 0 of 0 people found this review helpful. Did you? |
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BestAbsolutely best hair color. Exact match of my natural color, soft, healthy. Love it. 0 of 0 people found this review helpful. Did you? |