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Custom Colour Set
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67 740 Verified Client Reviews |
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Color goodI like the color, but need to work with my colorist to perfect it... 0 of 0 people found this review helpful. Did you? |
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HORRIBLE!After my initial (Demi-permanent, to cover highlights) color was WAY too dark and red, I was given a complimentary permanent color to "fix" it. (I had to write several emails and make a phone call to get the "corrected" color to be free of charge, as per the company's guarantee.) Now, my hair is even darker and redder than it was (nearly black). I now have to make an appointment at a salon to have it fixed, which will be both costly and damaging to my hair. Never again. UPDATE- I am going to have to spend $150-$175 at the salon to get this junk out of my hair, as it is nearly BLACK and my own hair is medium ash brown. I am absolutely furious that I wasted my money, time, and the health of my hair on this. Xero stars! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAustin - Thank you for your feedback. We apologize for the disappointing experience you had with our custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color, but my hair feels greasyGreat color, but my hair feels really greasy and sticky. I did everything right by the directions. My hair looks like I used five tubes of V05. I’m not sure if maybe the formula is made different for curly hair? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelyssa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Dark BlondeI just used this last order 3 days ago. I went back to my 2nd color request of dark blonde with less brassiness. It was darker than before. Also the last 3 times I have colored my hair I have broken out with an itchy rash. This was the worst it has been. Prior to this time it was just on my hairline and ears. This time it is even on my scalp. Have they changed the formula? I will wait for a response before discontinuing any future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
orangeThis made my hair have a orange tint. I hate it. What I want is ash blond 7.1. this is not even close to that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lesson learned!I burned my hair. It’s my own fault for not reading instructions more carefully but as a friend, I would have put in bold letters DO NOT TREAT STRANDS ALREADY TREATED! Only color your hair growth. I have suffered four months with losing several inches of burned hair. It has hurt my self-confidence. I love the color that I have gotten from e-salon but my last shipment of color I did not allow to stay on long enough because I am nervous to burn my hair again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback and apologize for your unpleasant experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So funLove how organized and easy this was! Color worked great and no "hot roots" happened even with a red color 0 of 0 people found this review helpful. Did you? |
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Long lastingThe color lasts a long time without fading. My hair was so soft & shiny after coloring my hair. It was just a little dark but since this is my first order, we will be able to adjust next time. 0 of 0 people found this review helpful. Did you? |
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Great colorSwitching from the salon to doing this myself, I was really nervous. I like how the color does still have some dimension even though it is one color. In the past, I always had color and highlights. I was hesitant to go to one color but due all of the gray I have, my salon color was getting pricey and time consuming to keep up with. I am happy with esalon so far. 0 of 0 people found this review helpful. Did you? |
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Love my colorI get compliments on my hair! 0 of 0 people found this review helpful. Did you? |