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Custom Colour Set
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67 758 Verified Client Reviews |
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Not what I was going forThis color was not what I was going for. I received the first package which had the roots and the gloss and they were two different colors, which I thought was weird but I went along with it and followed the instructions. The colors ended up blending with Step 3, but it was not the color I was going for at all. It was way too light and too brown. It is more like having brown hair that looks red in a certain light. My real frustration was when I was communicating with the colorist. I told her several times that I wanted it to be as red as possible, but I still received a dye that had a lot of brown in it and she never made any adjustments to my formula, even after expressing my concerns. The box was shipped while I was still emailing with her about adjusting my color. The only reason I got a second box was because I forgot to cancel the order before the second box shipped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wanted Red and I Wound Up With BlackI hate the results. I spoke to your colorist, sent photos, and wound up with awful dark black hair. I will not recommend esalon to anyone. Now I have to color correct. Waste of time and so disappointed!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Too red. Extremely disappointed.Wanted ash brown which is the closest to my natural color but in result got this red shade. I did ask color specialist to make sure that the color selection won't cause red shade afterwards. Extremly disappointed with the color. Service was fine and staff was very kind. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was much to lightWhen I wrote my instructions for my color I said I need a light to medium brown but I was sent a dark blond. The color was way to light and looked odd because you could tell the difference and my roots were much lighter so I may as well have not bothered to color my hair. I believe you only looked at the picture which showed highlights in my hair and based the color on the highlights. Hopefully my next shipment will be better Update. I never received any instructions from esalon about a credit to my account because color was incorrect 0 of 0 people found this review helpful. Did you? |
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Perfection!This is a game changer! The color was spot on! I do my hair at the salon but I want to touch up my roots in between salon visits. I tried a drugstore once and was a complete disaster! This is perfection! 2 of 2 people found this review helpful. Did you? |
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Amazing.I have a pixie cut & even my hairdresser commented on the beautiful tones in my hair. He explained normally brown dyes are flat but mine bounced & caught the light. I find it covers my whites & greys well. It definitely softens them & helps with how frizzy & wiry they appear. 2 of 2 people found this review helpful. Did you? |
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Great product, love it!!HOW EASY! Great product, great service and thanks for the timely reminder 1 of 1 people found this review helpful. Did you? |
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perfect color!!I have been trying to go back to my natural strawberry blonde color for 17 years and finally found the right shade!! Thank you!! 0 of 0 people found this review helpful. Did you? |
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So glad I tried eSalon!!!I have NEVER colored my own hair! I followed the provided instructions and my hair turned out perfectly! Will definitely continue with your product, thank you!! 0 of 0 people found this review helpful. Did you? |
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New customer, love itReally liked that this product made specifically for me! Comes with great step by step instructions to make sure you use the product correctly. Has great, at home tips to make your experience the best it can be. 0 of 0 people found this review helpful. Did you? |