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Custom Colour Set
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67 709 Verified Client Reviews |
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Perfect!!Everything was so perfect 🥰 4 of 5 people found this review helpful. Did you? |
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Colors adjustedThe color adjustment is good. It's still a little bit darker than I am used to but I am okay with it. 0 of 0 people found this review helpful. Did you? |
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I have enjoyed doing business with youI may have to change and no longer do business with you because of the top line on this page that Oprah likes you. I don't like Oprah as she thinks it is okay for people to groom children into sex trafficing. She said, " as long as they are not harmed" Doesn't she know that sex trafficing children is harmful to their social emotinal well being not to mention their physical health. 0 of 0 people found this review helpful. Did you? |
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Uneven colourI am very disappointed with the result. While the root color was clearly modified to my request (darker, less copper) and turned out really beautiful, the colour for the length is practically the same as before and now I have two different colors on my head. It's giving me a heavy "outgrown roots" kind of look and I don't like it at all. I don't understand why the colour for the length is such a different shade from the roots and why this wasn't adjusted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Renée! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Brilliant productFirst time trying e salon. You can definitely tell it's not a box colour. The texture and cover of the dye is great. Really easy process. Can't wait for my next box. 6 of 8 people found this review helpful. Did you? |
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WasteAlthough I love the color, I’d rather go gray and lose all the waste that comes in the box. I don’t order as often as I used to because I can buy just the color in local salon here, without all the extra “stuff” that goes to waste. An option for JUST the color would be wonderful. When I called about this, I was told to donate the extras to a homeless shelter. Think about that for a minute. Also, gray coverage is difficult. Color is beautiful, but fades within the week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color came out red -I don't know what happened to this company - it used to be right on but the last order was too red, they graciously made another suggestion and I had the same problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBillie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not enough colorInformed you that there was not enough color for my hair thickness, and was sent an email that a free additional set would be sent that I never received. Jut got another shipment with the same amount. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
First time I’m used this product.Just to say I wasn’t sure about this hair colour.Then once I’m used it to colour my hair.It was very good nice soft feeling to my hair.Would definitely use this again. 5 of 6 people found this review helpful. Did you? |
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Good Matchup, Great Grey CoverageThe tech team is pretty well genius in color matching. The only "nit" I have is it's pretty difficult to apply to only the grey. 0 of 0 people found this review helpful. Did you? |