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Custom Colour Set
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67 758 Verified Client Reviews |
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greatbeautiful color, salon quality and good staying power 0 of 0 people found this review helpful. Did you? |
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I love the color and the support from esalon!Dyeing my hair was so easy with the premixed solutions. You could tell the quality was great. Thank you! 0 of 0 people found this review helpful. Did you? |
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Good Color MatchI was pleasantly surprised that the color matched my original color so well. 0 of 0 people found this review helpful. Did you? |
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AmazingVery pleased with the quality, result was not 100% as expected, but I am looking forward to get my next order for some adjustments. Result colour looks very natural, I did not dye my hair for approx 6 months and I had blond hair ends, this colour mix lightened my roots and completely evened out my hair roots and ends. 0 of 0 people found this review helpful. Did you? |
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Had root issuesMy roots came out lighter then normal but the company has fixed my formula 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the product but very upset with price of orders!Love the product but very upset with price of orders! I never requested the Color Kiss added to my orders. I do not use them and am now stuck with 3 of these at an unbelievable cost of $12 each. I am now $36 in the hole and would like to send them back with free shipping as I never requested these. I actually still have the free sample sent way before. This happened before and I had to cancel the touch-ups. I don't know how they got re-added to my account but I am very upset they did. I rarely check e-mails anymore and somehow missed this but I must cancel any future orders as I can only afford the store bought from now on. Thank you for the great color though. 9 of 12 people found this review helpful. Did you? |
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My go-toMy first color turned out very ashy on me. My colorist mixed a dark blonde and golden blonde, but it turned grey blonde, and not in a good way. I have tan skin, so anything too dark makes me monotone. I loved the personalization and all the extras my kit came with, so I am giving my next shipment a try. Update: 2 years later, this is cheaper than going to the salon or beauty store. If you're specific, your colorist will match as much as possible, just pay attention to the tones they mix together. The instructions are easy to follow and it lasts for a while. I'm a loyal customer for sure. 4 of 6 people found this review helpful. Did you? |
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ColorColor didn't seem to last as long 1 of 1 people found this review helpful. Did you? |
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NOT A BAD COLORI WILL SEE HOW LONG THIS COLOR HOLDS UP & DOES NOT FADE. I WASH MY HAIR OFTEN & USE HAIR SPRAY. 0 of 0 people found this review helpful. Did you? |
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What A DisappointmentI ordered this color with high hopes that it would be salon quality. It was not. Honeslty it's no better than your typical box dye. I tried to go in and cancel the recurring order (which you they MAKE you sign up for when you first order), but it wouldn't let me. So I figured it was just a glitch and meant to come back later and cancel it. Unfortunately for me I forgot all about it until I saw the charge for a new order on my card today. I called immediately to try and cancel the order but was told that it's too late to cancel. Asked if I can return it for a refund, and was told that I can but they won't refund the shipping charges. TOTAL GARBAGE. I guess that's what I get for trying to save a few bucks. 259 of 274 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey - Thank you for your feedback. We apologize for the disappointing experience you had while cancelling your service online. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Again, we apologize for any inconvenience this may have caused. Please let us know if there is anything else we can do to help. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |