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Custom Colour Set
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67 669 Verified Client Reviews |
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Love my new hair color!I asked for my hair color to be a slightly lighter color/tone. Well, I just colored my hair and I absolutely love the new color! You are the best! Thank you! 1 of 1 people found this review helpful. Did you? |
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Amazing hair dyeIt was great color and quality. Thank you 3 of 3 people found this review helpful. Did you? |
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Terrible ordering siteThis site will not let you close your account or remove your credit card information. Even after years of not ordering Someone tried to get into my account and I changed the password and tried to remove my personal information or close the account and it would not allow me to do that. ...so it does not matter to me if the product was good or not as the ordering site is obviously not secure . B m b 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We truly apologize that you had trouble removing your information. We have reached out to you via email about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Barely changed colour of my hairI have tried these products twice now and apparently the 2nd time they changed the colour of the formula to be lighter (as requested by me) but again, it’s barely changed the colour of my hair. I wanted to go light brown and it’s nowhere near. Disappointed with these products ! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte B.-Thank you very much for your feedback!! We're so sorry to hear that you were disappointed with your color results, especially after trying it a second time. We’d love the opportunity to help make this right and work with you toward the shade you were looking for. Please keep an eye out for an email from one of our team members with the next steps. |
Not what I was expectingPackaging is beautiful, not happy with the colour at all not what I asked for still have the red/copper tones now more than before. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShake U.- We're so sorry to hear that your color wasn't what you were hoping for. We want you to love your results, and we're here to help make things right. One of our team members will be reaching out by email shortly with the next steps. Thank you for sharing your experience with us—we truly appreciate your feedback. |
Consistently Stunning!I have been using eSalon Custom Color for a little under a year. The color payoff is amazing, the instructions are easy to understand, and the product speaks for itself. Additionally, it is easy to adjust your color from one shipment to the next. I appreciate the wonderful customer service when making adjustments. I prefer putting in the time at home to color my hair rather than spending hours in a salon chair. 2 of 2 people found this review helpful. Did you? |
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Not sure what happenedbut I did not get the color I asked for... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your last color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The best root touch up systemSo far hands down the best root touch for more than one reason; coverage lasted did not fade & kit came with all that was needed for the root touch-up. Best color product yet out of many others. 1 of 1 people found this review helpful. Did you? |
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First round: Didn't Cover the GraysUnfortunately, the hair color was only vibrant for a few days. The grays came back very quickly, and it was a little brassy on my brown hair with red undertones. I did go in and revise my order for the next month and provide feedback, so I'm really hopeful that my second order will deliver more of what I need and want for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Gorgeous colourBeautiful colour and so easy to apply. I've had the colour for 4 weeks and looks so pretty and shiny! 3 of 3 people found this review helpful. Did you? |