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Custom Colour Set
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67 709 Verified Client Reviews |
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Nice ColorLove the Color and the shine, just wish it covered my gray a little longer. 0 of 0 people found this review helpful. Did you? |
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Hair colourThe colour is ok nothing to dislike but I feel it should be more of a natural blonde it’s a bit to light 0 of 0 people found this review helpful. Did you? |
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Wrong colorI was very disappointed with the hair color I received. I wanted a vibrant red/mahogany, but the results were a mousey brown and not fit me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grey just does not disappearHi. This is my second order and it just does not cover any of my gray at all. I do have stubborn grey, but reformulation did not work either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
not happyThis hair color was not easy to get off my skin, it took me about 30 minutes to rinse it all out of my hair and didn't even last a whole month. I am cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
PerfectThis color was matched perfect to my natural color! 2 of 2 people found this review helpful. Did you? |
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Fantastic!This product is great because there is no oder during process, no itchy scalp,easy to apply and most of all the color is perfect. 2 of 2 people found this review helpful. Did you? |
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Best so farBeautiful color will have to see how it lasts through some shampoos. 1 of 1 people found this review helpful. Did you? |
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easy to use but didnt lasti had grey hair exposed in 7 days but application was easy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color, just as advertisedThis is a great medium brown, with gold hints and no red or coppery tones, which is the reason I got this color. The only concern I have is that this color does not last as long on roots as I would like. It does fade on the roots after about a week, so I am experimenting with perhaps leaving it on longer than 15 minutes. That doesn't change the fact that its wonderful color for a medium brunette, the trick is in the technique. Esalon has a lot of helpful hints on their site. Updated on Sep 13, 2023: The solution to the roots problem was to slightly darken the color. That did take care of the root fade problem and the overall gray coverage was better. It didn't lose the gold tinge at all and the shade is not too dark, but this worked. I had almmost given up on getting it right but the colorist suggested a slight darkening and yep - that did it. 0 of 0 people found this review helpful. Did you? |