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Custom Colour Set
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67 695 Verified Client Reviews |
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DisappointedI was looking forward to using my 2nd order of colour, especially as the 1st experience with colour from eSalon was amazing. I had requested a change to the colour which was done for me. I received 2 colour bottles, 1 for my roots and one for the lengths of my hair. Followed the instructions which are clear and easy to follow. The colour took to the lengths of my hair, but the roots didn't change At All. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsI'm so sorry to hear you were unhappy with your color adjustment results. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help you out! |
Too dark for meAs I brand my hair is in great condition and the colour really stays. For me it was far far to dark and have been trying to wash it out with clarifying shampoo so that its becomes lighter again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Fiona, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Disappointing!Cannot review this order since the bottle will not open. Total waste of $33+ I had four people try to get this open and no one could. It’s like it’s fused together. There is absolutely no opening it. Had everything set up and couldn’t do it. So disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We truly apologize that the color bottle will not open. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Terrible colourHad two before and it was great- my hair is practically black this time 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly H. - Thank you for your feedback. We are so sorry to hear that your hair colour was darker than expected this time. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColourMy colour is lovely very natuarl looking,all my friends loved it , try to keep this if i can 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jane! That's great-we are over the moon knowing that your color was a total match. If you ever need help, you know where to find us. |
HaircolorI love your produces. I have order before and loved the color. This one was quite bold. Didn't expect it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear the color was bold. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What went wrong!?REALLY!!! This color always looks great and doesn’t fade but after two weeks I’m seeing the color fade lighter than the rest of my other previous colors. I hope my next order is back to previous quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Liesa, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So darkI really love the products, so easy to use and so much fun stuff in the box, I went a shade lighter this time but some how it is so much darker 😱 back to the drawing board. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not my usual colour, did not change it..My hair colour has slightly more red tones, than on previous colours of blonde. Thank God i have blonde neutraliser to cool down brassiness..My hair does have a lovely shine and feels soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nicola! We are sorry to hear your color hasn't changed. Please check your emails, we got back to you to help you further. |
It didn't workI didn't notice a difference in my hair colour after use. I've dyed my hair at home previously and followed all the instructions, but the dye didn't take. Wanted to love it! Customer service was great. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |