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Custom Colour Set
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67 758 Verified Client Reviews |
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ColorI love it! 0 of 0 people found this review helpful. Did you? |
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Too damagingThe color looks great but my hair was getting all knotted from it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Ruined my hair...The demi ruined my hair. Instead of an apology or tips to try to fix I get a strongly recommend that I quit using their product. This company stands behind their product until it goes wrong. That is great. 3 years of babying and growing put my hair to have to cut it to a pixie cut. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Covered greys but wrong colorI ordered a medium ash brown and I ended up with the darkest brown nearly black. Yes it covered my greys but it was far from the expected color. I left it on 30 min roots and just a couple minutes for the rest as directed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
You take the good with the bad pointsI have used the color for a while and it is fine. It makes my hair incredibly limp for the first day and a LOT falls out. I have tried to ask questions but about these issues but there is no way to do that. I tried the highlight kit and it torched my hair (not in a good way) . It became terribly brittle and the ends split badly. I would never use that again but I have continued to use the color because it is a good price and I have gotten good at it. The website is the worst though. Two big things that any website should have is 1. search and 2. contact us. This has neither. EVERY time I have tried to find something on this site I have left in frustration and today is no exception. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Deborah B reviewDid not like the color at all,don't want it anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
EasyEasy instructions ...easy to use great colour 0 of 0 people found this review helpful. Did you? |
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Really like the colour!It took a few tries to get the colour right but I think Paul has it right now. Thank you Paul. Pleased with how it turned out this time! 0 of 0 people found this review helpful. Did you? |
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Best discovery ever!Always 100% satisfied with my purchase. I get tons of compliments on the color of my hair! 0 of 0 people found this review helpful. Did you? |
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Very good productColor stays in my hair for weeks. The auto-ship makes it easy to know when to color my hair - it shows up, I color it! My hair feels good after using product, not dry or frayed. The shampoo and conditioner work well and smell good. 0 of 0 people found this review helpful. Did you? |