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Custom Colour Set
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67 758 Verified Client Reviews |
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looks kinda brassy.and when i washed it a couple of times, there was no rinsing it out. maybe w/out the mahogany. i'd like to know when the highliter for redheads is coming out. i might be too late for this order but maybe the next one. thnx so much vja 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVickie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next steps! |
Grey is showing through after only 1 weekvery disappointed as colour seems to have faded and grey is showing through after just over one week! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears that we spoke with you earlier today to help resolve this for you. Thank you for reaching out! |
Still disappointed!I’ve used your color twice now, and it just isn’t coloring my grays. The color fades off of my grays in a matter of days. So disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
similar to other productsLoved the personal care, but not the price. My hair takes well to boxed color the same as esalon. 0 of 0 people found this review helpful. Did you? |
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Colour is not light ash brown!I requested Light Brown (Ash) and after placing the order I received an email stating my colour would be adjusted to a colour more suited to me. I don't know why this would be, but I decided to trust the process. I liked the feel of the product and it has a great scent, the packaging is good and the extra gloves, stain guard and wipe are great. My hair feels lovely and is super shiny, however the colour is awful. It has a lot of red tones in it, which I did not ask for, and my greys look quite orange. I avoid any red tones in my hair as I have rosacea and my complexion can be florid at times, so red hair does not suit me at all. I am really disappointed as I had anticipated great things. Not sure whether I will try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatriona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happyThis color dies not last. I would like to change colors in hopes that a lighter color will last longer. I’ve gone to my local store and put another color on that has worked much better. In my next shipment I will try a lighter color but this is my last order if this next one doesn’t last 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammara- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
BEST HAIR COLOR KITI love your product. I have been fighting cancer and I don't feel up to going to a salon. This is a blessing! 0 of 0 people found this review helpful. Did you? |
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Love my colorReally love this product. I’ll buy again. Always get great color results. Have not been disappointed. 0 of 0 people found this review helpful. Did you? |
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Natural RedheadI’ve been looking to stay as natural as possible and finding the right blend is hard. But I really love the blend you’ve made for me it’s the closest to my natural hair color I’ve found. 0 of 0 people found this review helpful. Did you? |
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Stubborn GrayI love the product. Coverage was excellent and still after 3 weeks the color is vibrant and not fading. 0 of 0 people found this review helpful. Did you? |