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Custom Colour Set
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67 758 Verified Client Reviews |
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How did I become Princess Ariel?!My color was described as dark blonde but what happened was my hair turned a very unnatural, uneven red. Then it turns out I was shipped another order as I was on automatic resend. I do not recall asking for this service as I would never get a repeat of a product I had not tried yet and was ultimately extremely disappointed in. The customer service woman was very friendly and although I was refunded for the purchase I was still charged for shipping, a service I did not want! I wrote an e-mail asking for a refund of the original product as the policy states 100% guarantee but it has been over a week and I have not received a reply. 7 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsErica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the color I wantedI did not like the color. I thought it was going to be a little darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great color!I love the esalon color and get a lot of compliments. It's pretty easy to use. I have a suggestion. If you didn't make the box so fancy and pkg the inside less fancy, it could save a lot of money for Esalon and could be passed down to the customer. At least offer it for those who would be happy for the savings, but still have the nicer hair color. Product is excellent, color great!!! 1 of 1 people found this review helpful. Did you? |
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My last hair colorMy color is perfect! It looks very natural covering my gray roots and giving a bit of red color! The perfect blend for me picked by esalon! Thank you!!! 0 of 0 people found this review helpful. Did you? |
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Great products Perfect colorGreat products Perfect color Thanks 0 of 0 people found this review helpful. Did you? |
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Beautiful ColorThe custom color set is an amazing product - the colorist works with you to find the perfect color - the color is brilliant and lasts longer than the drug store products I was using. I've received a lot of compliments on my hair and color since I began using it. 0 of 0 people found this review helpful. Did you? |
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ColorLoved my color tweak and the look and feel of my hair. Professional quality without the price. 0 of 0 people found this review helpful. Did you? |
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This is GREAT!!I've been coloring my own hair for 30 years and have never quite had such wonderful results. My hair looks and feels like Rula Lenska. Remember the "Don't hate me because I'm beautiful" commercial for some hair product years ago? It's lovely color and seems to have a lot of depth, but it's the way my hair and scalp feel that has made me the happiest. Anyway. I'm hooked. Call me thankful. 0 of 0 people found this review helpful. Did you? |
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Perfect!Love my new custom color exactly what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Beautiful color. Thank you!!!I've been using my custom color for about 5 months now... and I couldn't be happier with the color. I color my own roots and the process is easy. Thank you for my beautiful color! 0 of 0 people found this review helpful. Did you? |