|
Custom Colour Set
|
67 758 Verified Client Reviews |
|
Sort by: |
|
Too dark!The color lasts! No greys and it's been 4 weeks! My only issue is it's too black. Try to soften up my color. 0 of 0 people found this review helpful. Did you? |
|
ConditionerI have used the product one time and I really like it. The conditioner I would like to see something better, that conditions the hair better. 0 of 0 people found this review helpful. Did you? |
|
ColorColor was great, did not like the texture of my hair once it dried, my hair looked fried. I have my ends cut every six weeks so it shouldn't have looked that way. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVirginia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We will be reaching out to discuss your color further. Please keep your eyes out for an email from us shortly! |
First timeTried my first time w/Esalon. I dye my own hair. #1, the odor of amonia was very strong (choking strong). I found this to be odd considering store bought brands don't have such an odor. The color was precise & covered my grey. #2, I then thought with the shipping & purchase costs, it was way higher than what i normally spend. I can purchase dye for $5 when i do it myself. So, why do i want to spend up to $30? When i called to cancel my membership the gal i spoke to was very nice, understanding & professional. She offered me one free shipment in a different shade to try once more. Will be delivered soon. I do not believe i will continue with my membership merely for the cost. It also dried the heck out of my hair. Perhaps it is just the type of hair i have bcuz my hair is dry to begin with. However, their Customer Service is wonderful! I would recommend eSalon for people who regularly have their hair professionally dyed. Then, you would save money. All in all, i believe it is a good product & it is great to have an automatic delivery every time you normally color your hair, but the cost with shipping is too high for me when i can color my hair for $5 getting the same results. 0 of 0 people found this review helpful. Did you? |
|
Love the colorI love the color but my gray was showing again in just three weeks. Not my roots though 0 of 0 people found this review helpful. Did you? |
|
HorribleI am working with a rep to try to fix the color. It was supposed to be auburn with copper highlights. Turned out bozo red. Kudos to esalon for wanting to make it right. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEvelyn- Thank you for your feedback! Upon reviewing your profile, we see that you are currently working with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
After many uses of this product, my first issueI've used esalon color for several years now, and I've been happy, until this time. Seems like 2 things changed, for the worse- small things, but they made a difference: 1) applicator bottle was too stiff to squeeze with one hand. I don't have enough hands to be using two to apply the product! 2) color & developer took forever to mix, and I had to keep re-shaking the bottle during application. It didn't cover my roots as well as usual either, I think because it wasn't properly mixed. Disappointing, although I will give it another try in light of our history of previous success. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMoira- Thank you for your feedback. We're sorry to hear that your recent application did not deliver the coverage you were seeking! If the color was not thoroughly mixed prior to application, it would not be able to give the same coverage it typically would. We recommend mixing and applying color with a bowl and brush. Mixing in a bowl allows you to ensure that all of the product is thoroughly mixed before applying, and applying with a tint brush helps with saturation and precision, which are both very important for the coverage you receive and to prevent banding (bands are created where color is overlapped). Please keep an eye on your email. We will be reaching out with further information. Thanks for choosing eSalon! |
Color is too dark, too redThe color is too dark, too red. I made a request 9 days ago about a color change and have not received any feedback. Not happy with the color or the customer service. Why leave a change request when it is not even addressed? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCynthia- Thank you for your feedback! We are so sorry to hear that your color has turned out too dark and red for your preference. Hair color comments are typically viewed on your next order date. For more immediate assistance, we recommend contacting [email protected]. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly to make this right per our satisfaction guarantee. Thank you for your time! |
colourthe colour was a golded blonde again, it makes my hair dark,does not suit me, 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTracy- Thank you for your feedback! We are sorry to hear that your desired result was not achieved. Upon reviewing your account, we see that you have previously worked with one of our color experts to adjust based on your feedback, and we are always happy to adjust based on your comments moving forward. Please keep an eye on your email. We will be reaching out shortly! |
Not as happy this timeColor went on great and initially I was happy. But color faded too quickly. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCandace- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |