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Custom Colour Set
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67 758 Verified Client Reviews |
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Where is my orderHave yet to receive my order!!!😕😕😕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not what color I orderedit's way too light. and once again I am disappointed with your company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJune - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
New Product Inferior From the OriginalPreviously eSalon provided a kit with one color for roots and a second color refresher/sine enhancer for ends. The result was great. My hair had great color and shine. The new kit has a single color for roots only and the result is OK. but the depth of color is not there and no shine, Disappointing. I like the custom color but the result is not different from off-the-shelf box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re so sorry to hear that you were disappointed by the most recent color kit. We see that you are now getting our custom Light Set and the second bottle will cover your highlights. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color turned my hair RED!I am very disappointed. This is not the first time my hair has been totally brassy after coloring my hair. I will not be sending back the kit I have not opened and expect a full refund for both. I do not plan to order from eSalon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t cover grayColor was dull and too dark. Didn’t like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRamona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Awesome colorI finally got the color I have always wanted. 0 of 0 people found this review helpful. Did you? |
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Great color for my hairMy hair took the color really well but the copper tone I chose faded quickly. Not the fault of the product. The color felt great on my hair and it was easy to mix and apply and it didn't cover up the highlights that have been hanging out at the ends for so long (which I was happy with). The instructions were very clear and concise. I will continue to use eSalon. 0 of 0 people found this review helpful. Did you? |
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bebeGreat color, does not fade, gentle on my hair, great shine. My hair feels wonderfully soft, happy to have found salon. I definitely would recommend e'salon to my friends!! 0 of 0 people found this review helpful. Did you? |
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Amazing!!!I was skeptical when I placed my first order but I couldn’t be more pleased! I ended up with a gorgeous, rich, all over color. My roots matched the ends exactly, can’t wait to get my next package this month! 0 of 0 people found this review helpful. Did you? |
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Perfect color!I love this product. The color is perfect and lasts longer than store bought colors. Everything you need is included in your kit. 0 of 0 people found this review helpful. Did you? |