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Custom Colour Set
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67 758 Verified Client Reviews |
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Pretty colorWhile it was a pretty color my hair has not been the same. While I regularly loose hair the amount of hair coming off my head in the shower was far grater than normal. And my hair has felt like straw. I deep conditioned multiple times and after 8 weeks it’s just now starting to get back to normal. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FrustratingOrdered same colour for a second time having been super pleased with the first. 2nd wasn’t the same colour about 2 shades darker. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfiedI was not satisfied with the results, please cancel my account. I have put a stop on my credit card. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiki- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Mixed emotionsPros: precise instructions, everything you need to color your hair; protect your hands and even wash color off your forehead are included, ability to have colorist tweak your formula based on your feed back Cons: despite tweaking my shade 3 times now, my roots still come out lighter (and I only color my roots)- only did the ends refresher the very first time I used esalon products when needed all over color I believe that I require a different developer, perhaps 15 in order for my roots to develop correctly and to my knowledge esalon has only one level of developer (20) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- Thank you for your feedback! We have reached out to you via email so that one of our licensed colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Hated itI'm sorry but this ruined my hair. It didn't rinse out and left my hair matted and heavy. I couldn't even brush it out. Fried me. I was so excited too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gorgeous color!I used my first kit yesterday and I absolutely love the color. It is bright, multi dimensional and exactly what I wanted. I have not been able to get the exact shade I wanted until now. I am very happy with it! I am hoping it lasts and does not fade! I would like to do it about every 2 months. We will see. 0 of 0 people found this review helpful. Did you? |
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BrilliantI'm so pleased that I've discovered esalon they are so helpful and outstanding customer service really friendly 0 of 0 people found this review helpful. Did you? |
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Great ColorMy personalized color ended up being a medium golden brown and it is just wonderful. I had great coverage, no missed spots!! The product has a wonderful scent, was easy to apply and left my hair very soft and shiny. 0 of 0 people found this review helpful. Did you? |
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ImpressedThank you esalon especially to Sarah my colorist...at first I’m a bit hesitant and skeptical using it but i say why not try it so i did and i really really satisfied with the outcome... gray hair all covered...i did even get a good comment from my friends so again thank you so much to all the staff of Esalon and to you Sarah... 😘🥰 0 of 0 people found this review helpful. Did you? |
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Changes the way I color my hairIncredible product! The detailed instructions were great and I will never go back to the boxed sets I get from the drug store. 0 of 0 people found this review helpful. Did you? |