|
Custom Colour Set
|
67 758 Verified Client Reviews |
|
Sort by: |
|
Loved it!Loved it but wish it would last longer. 0 of 0 people found this review helpful. Did you? |
|
Good.My hair feel great, so soft and bright. But it doesn't cover completely my gray. 0 of 0 people found this review helpful. Did you? |
|
Doesn’t cover my graysFollowed the directions and my grays are just tinted. I thought I wasn’t supposed to pay for it if I was unsatisfied. After discussing issues with my colorist, I ordered 2 more times (none free) and still didn’t get the desired results. No money back or anything. I now have my every 6 week appointment with my stylist. Very disappointed, mainly with 100% satisfaction guarantee. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Same color.I stated I wasn’t happy with the color the first time, didn’t notice any changes and the same color was sent to me again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura- Thank you for reaching out to us here at eSalon! We can confirm that your color was adjusted per your request. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly to further discuss your adjustment and color goals. |
I loved the whole presentation of the product..classy...but..Instead of waiting for my confirmation answer...they sent me the product...it did not give me the all over color I desired...or much gray coverage. They don't give you an option(that ive found) to delete your credit info..they keep it on file...not good... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
sent wrong colorMy color should have been red/brown. I got black. I am not happy. I will not be using you again. It will take forever now for it to grow out. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMonica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Can’t afford my favorite Colorist anymoreThis product is amazing. My color is perfect, both times I have received shipment. The price is so much better than keeping up at hair salon. Process is easy. 0 of 0 people found this review helpful. Did you? |
|
Was great...I love the color and the hold... it was very beautiful 0 of 0 people found this review helpful. Did you? |
|
Fab colourGreat results colour is uniform all over hair feels soft 0 of 0 people found this review helpful. Did you? |
|
Great company!!Love the products and how everything is losted step by step but what really sold me on this company is their professionalism and when i needed to cancel do to not needing another color they resolved everything and refunded me in less then 2 minutes on the phone. Little things like that makes me appreciate a company more 0 of 0 people found this review helpful. Did you? |