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Custom Colour Set
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67 625 Verified Client Reviews |
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Extreme disappointmentThe application of the hair color was very easy. However, it caused extreme itching and dryness to the scalp. Hair is now falling out. Not only do I not want to reorder but am requesting a full refund. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tracy, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Salon quality colorFirst time coloring my hair at home, and it turned out incredible. It has depth, covered well, matches my natural color, and looks healthy and shiny. I'm so impressed with how it covered my greys as well. I'm definitely a convert! Thank you for such a great experience, I was pretty hesitant to try coloring my own, but it couldn't have been more successful. 4 of 4 people found this review helpful. Did you? |
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AwesomeGreat color and coverage even it my gray! 1 of 1 people found this review helpful. Did you? |
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Color’s greatColor is great but the customer service on my last enquirery was very disappointing! It’s to the point of me canceling my subscription! 0 of 0 people found this review helpful. Did you? |
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Not the colour expectedColour wasn't as expected at all. Not copper like the picture shown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amanda! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
Do not orderDon't order. Bad product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible gray coverageI am so disappointed. I was hoping this color would be great for me. It is too dark and 3 days later my grays are showing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Not much color and shineI still see white hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarwath - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Finally got the color I wantI’ve been going back and forth with my colorist to get a brighter red and better gray coverage and this last batch was so much better. The costumer service with this company is great. 7 of 7 people found this review helpful. Did you? |
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Good product will have to try againIt was a great experience as to the connection with eSalon and the process of getting product. Was really impressed with packaging and everything I received on my first order. The color was not as expected for my roots but the ends of my hair are true to color expectations. Not sure if I should have left on my roots longer to get the deep chocolate color I was expecting but I will definitely try again. Thanks eSalon for a good experience. 3 of 3 people found this review helpful. Did you? |