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Custom Colour Set
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67 758 Verified Client Reviews |
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Fades fastFades fast but still healthier for hair and cheaper than going to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Natural colorI was amazed at how natural the color came out. At first I was nervous seeing how dark the color started to develop. I had a bad experience with box dye making my hair almost black, or a lighter brown with hot roots. The color came out a beautiful chocolate brown. It didn't cover some of my greys at the temple, but that's user error. Next time I'll leave it on longer. Other than that I'm happy. Thank you! 0 of 0 people found this review helpful. Did you? |
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Custom color setThe color was much better this last time. I would prefer even a bit lighter. Is there a reason my hair seems dull and dry? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedColor made hair very dry. Followed instructions but it didn’t come out as well as the first time I ordered 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Looks more pink than auburnCould of bought a box at the store for a better fit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I had asked for more red in my product and I don't think that happened.I just colored my hair with the new mixture yesterday and found it it was still just a very dull Brown. Almost no red at all and I am normally a warm auburn hair, as my profile photo shows. I know I mentioned this in my last review but it doesn't look like the color changed much at all with the second kit that was sent to me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyThe color oxided in one week!! The color does not hole and turns orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful color but not enough gray coverageThe color itself was beautiful. I loved the way it made my hair soft and healthy looking. The only problem was it didn't cover the gray for longer than 2weeks. I even bought your color shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Exactly correct!Loved it! 0 of 0 people found this review helpful. Did you? |
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I get endless complements about my hair colorThis complements include the stylist that cuts my hair. I love eSalon. 0 of 0 people found this review helpful. Did you? |